Field Service Technician

ATOMS Careers page•San Francisco, CA

18d•$58,000 - $73,000•Onsite

About The Position

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

Requirements

5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
Comfortable working independently in field environments and with minimal supervision.
Excellent interpersonal and communication skills.
Willingness to travel up to 75% to customer sites.

Nice To Haves

Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
Associate degree, trade school, or technical college certification in a relevant field (e.g., electrical, mechanical, mechatronics, automotive technology)
Familiarity with Linux-based systems and remote diagnostics.
OSHA 10 or equivalent safety certification.

Responsibilities

Perform on-site installation of Pronto hardware and software solutions, including sensor systems, drive-by-wire (DBW) kits, power integration, and vehicle interfaces.
Install peripheral hardware such as network stations, gate systems, and office infrastructure.
Conduct system calibrations and validation tests to ensure installations meet operational standards.
Coordinate with customer teams on training and technical maintenance.
Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact.
Diagnose and repair hardware, software, and connectivity issues in the field.
Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
Provide basic training to customer staff when required.
Document all service activities, updates, and issues using internal ticketing and CRM tools.