Field Service Technician

Visual Edge IT•Pleasanton, CA

11d

About The Position

Visual Edge IT is seeking a skilled Field Service Technician to maintain, troubleshoot, and repair office technology, including copiers, printers, and related equipment. This field-based role combines technical expertise with customer service to maximize equipment uptime and client satisfaction. A company vehicle is provided, and comprehensive training is offered. Some travel is required.

Requirements

Mechanical and electrical aptitude with proven troubleshooting skills.
Strong customer service and communication skills.
Knowledge of basic networking and computer systems.
Ability to regularly lift and carry 50 pounds and occasionally lift and carry up to 100 pounds.
Valid driver’s license and insurability; eligibility to use a company vehicle is based on driving record.

Nice To Haves

At least 1 year of industry experience.
Prior experience servicing office equipment such as copiers and printers.
Experience with Xerox, Ricoh, Kyocera, or HP equipment.

Responsibilities

Respond quickly to service requests and complete effective, efficient repairs to maximize equipment uptime.
Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
Diagnose technical issues using customer feedback, electronic data, and observations.
Maintain customer satisfaction through clear communication and dependable service.
Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
Complete service documentation accurately, including parts usage, call closures, and meter readings.
Provide feedback to improve processes and support continuous improvement.