Field Service Technician

Usherwood Office Technology•Boston, MA

8d•Onsite

About The Position

Usherwood is seeking a hardworking, client-focused Field Service Technician to provide onsite client support by maintaining and integrating copiers and printers, including equipment from Canon, Xerox, HP, and Ricoh. The technician works in a geographical territory and handles installations, troubleshooting, repairs, routine maintenance, and customer instruction at field locations.

Requirements

High school diploma.
Strong problem-solving and client service skills.
Basic understanding of computers and networking.
Ability to work independently without supervision.
Valid driver license and clean driving record.
Ability to lift up to 60 pounds at a time.
Eagerness to learn.

Responsibilities

Troubleshoot and repair a wide variety of copiers and printers.
Develop and maintain productive, positive relationships with clients to ensure customer satisfaction.
Manage time and customer expectations and requirements within a geographical territory.
Comply with company policies and procedures and achieve and maintain company benchmark performance.
Engage in continuous product training.
Install or upgrade company-maintained equipment at field locations.
Configure hardware and software components after installation.
Perform routine maintenance on technology equipment.
Test equipment to troubleshoot issues.
Document installations and repairs.
Maintain tools and equipment used during service calls.
Teach customers how to use equipment properly.
Manage stock of replacement parts and equipment.