Field Service Technician - Inland Empire

RIDE Mobility•Empire, CA

3d•$28 - $36•Remote

About The Position

RIDE is seeking a Field Technician for its Customer Service Department. Under the general supervision of the Customer Service Manager or Supervisor, the Technician performs assigned work at customer facilities and BYD locations, and may perform other maintenance duties as assigned. The role focuses on diagnosing and repairing buses and trucks under warranty, providing customer support, and completing campaigns required by RIDE or customers. The Technician works directly with customers, reports field maintenance activity, coordinates resources and workflows in the CRM, responds to customer requests and complaints, and assists with maintenance issues. Duties also include ordering parts, coordinating repairs, preparing service reports and parts requisitions, following up on parts availability and estimated arrival times, and coordinating new-vehicle delivery acceptance with customers in the United States and Canada. This is a full-time, remote position based in the Inland Empire Area, with frequent travel throughout the assigned territory. The stated schedule is an eight-hour shift, Monday through Friday, from 7:30 a.m. to 3:30 p.m.; overtime, weekends, nights, and long hours may occur. The pay range is $28–$36 per hour.

Requirements

High school diploma or GED.
Knowledge of transit bus maintenance operations and field service support.
Minimum of two years’ experience is stated for ideal candidates.
Transit bus technician experience; field service experience is preferred.
Experience in bus maintenance and repair.
Experience with computer-based diagnostics in bus maintenance operations.
Ability to travel and work in customer environments.
Valid driver’s license in the employee’s home state, with no more than one infraction during the previous three years.
Ability to use a digital volt-ohm meter (DVOM).
Ability to use an insulation tester for high-voltage components.
Proficiency with Customer Relationship Management (CRM) systems.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 50 pounds.

Nice To Haves

ASE Transit Bus Certifications.
Experience with bus electric drive systems.
Class B driver’s license with Passenger Endorsement; if not currently held, ability to obtain it.
Experience with heavy-duty electric vehicle or hybrid systems.
Bus door experience.
Experience with bus kneeling systems.
Knowledge of Dinex I/O Control systems.
Wheelchair lift and ramp experience.
Knowledge of AC and DC charging systems for both vehicles and chargers.

Responsibilities

Diagnose and repair warranty-related issues on buses and trucks at customer facilities and other assigned locations.
Provide customer interface and reports on field maintenance activities.
Determine and coordinate resources needed to meet goals and assign resource workflows in the CRM.
Respond to customer requests, comments, and complaints, and assist customers with maintenance-related issues.
Order parts and coordinate repairs; provide daily service reports and parts requisitions as needed.
Diagnose air brake system issues, including troubleshooting air valves.
Perform suspension diagnostics involving air suspension, track bars, and leveling valves.
Diagnose and repair heavy-duty ABS systems.
Replace heavy-duty brake rotors, pads, and air disc calipers.
Coordinate new-vehicle delivery acceptance with customers in the United States and Canada.
Provide daily status reports to the Customer Service Manager or Supervisor.
Follow up with parts clerks regarding parts availability and estimated arrival times.
Travel frequently throughout the assigned territory and work in customer environments.