Field Service Technician

The Raymond Corporation•Earth City, MO

About The Position

Raymond Central is seeking a Field Service Technician to support forklifts, pallet jacks, racking systems, and other material handling equipment at customer distribution center locations. The technician maintains, services, troubleshoots, and repairs equipment at customer sites, performs preventive maintenance, and works to meet customer requirements safely and cost-effectively. This is a full-time, hourly position. Some overtime may be based on customer demands. The role also involves completing paperwork and time records, tracking parts and materials, maintaining the service van and its equipment, attending meetings and training, and working with customers, coworkers, and other departments to provide high-quality service.

Requirements

High school diploma or GED.
At least two years of hands-on technical experience with mechanical, hydraulic, and/or electrical components.
Ability to push, pull, and lift up to 50 pounds.
Ability to climb ladders and/or work on elevated platforms 15 to 30 feet high.

Nice To Haves

Strong mechanical aptitude and ability.
Basic knowledge of industrial electricity.
Ability to read schematics, diagrams, operation manuals, and manufacturer specifications.
Experience in industrial maintenance, automotive, or heavy equipment industries.

Responsibilities

Maintain, service, and support material handling equipment, systems, and products at customer locations in a timely and cost-effective manner.
Diagnose, troubleshoot, and repair forklifts and other equipment according to established guidelines and procedures.
Perform preventive maintenance on assigned equipment at customer facilities.
Complete required paperwork and time records accurately and follow Mobile Tech Procedures as directed by management.
Account for parts, materials, tools, and consumables used.
Drive and work safely in accordance with company and customer safety policies and procedures.
Develop and maintain positive working relationships with customers and coworkers.
Maintain the service van’s interior equipment, storage devices, service manuals, and related documents.
Attend meetings, training classes, and other company activities.
Maintain an adequate set of personal tools as required by the position.
Work with all departments and employees to ensure high-quality customer service.