Field Service Technician

Applied Adhesives • Kansas City, MO

20d • Remote

About The Position

APPLIED Adhesives is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered. With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we’re not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company. We have countless victories that we could celebrate, but we’re more interested in looking forward than back. We’ve collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner. Come join us! The Role: We are seeking a highly motivated Field Service Technician who is responsible for providing on-site technical support, installation, maintenance, and repair services on adhesive and dispensing equipment. This role involves traveling to customer locations, diagnosing issues, performing repairs, and ensuring customer satisfaction by delivering high-quality service. The Field Service Technician will also work closely with the sales team, assisting with equipment specifications for new projects. This is a remote role, which requires daily travel. You must reside in the Kansas City, MO. area to be considered for this role.

Requirements

• High School Diploma or equivalent.
• Valid driver’s license and ability to travel by both car and airplane.
• Legally authorized to work in the United States.

Nice To Haves

• Associate’s Degree preferred.
• Well organized, process and data driven, logical thought-process, the ability to make decisions and act on them.
• Troubleshooting mindset.
• Demonstrated excellence in verbal and written communication skills.
• Ability to build and manage relationships and demonstrate resilience and ability to handle difficult situations with a positive “can do” attitude.
• Ability to work independently as well as in a team environment.
• Strong computer skills with ability to learn new systems quickly and efficiently, proficient keyboard abilities, MS Office, Windows O/S, and ServiceMax.
• Proven success in a fast-paced environment.
• Able to efficiently manage multiple tasks at the same time.
• Demonstrated ability to take initiative and use independent judgement.
• Displays personal and business integrity.
• Ability to work weekends and/or evenings on rare occasion.

Responsibilities

• Install and configure equipment and systems at customer sites according to specifications.
• Perform routine preventive maintenance on equipment to ensure optimal performance.
• Troubleshoot and diagnose technical issues, making necessary repairs or adjustments.
• Replace or repair defective parts using hand tools and test equipment.
• Provide on-site and remote technical support to customers, addressing and resolving their issues promptly.
• Educate customers on the operation and maintenance of equipment.
• Maintain strong customer relationships and ensure customer satisfaction with services provided.
• Complete service reports, detailing the work performed and parts used.
• Travel to various customer locations as required, sometimes on short notice.
• Maintain flexibility to accommodate varying work schedules, including overnight stays.
• Perform other duties as assigned.

Benefits

• Medical, Dental and Vision Benefits
• 401k Match
• Flexible and Team-Oriented work environment
• Generous PTO policy
• Tuition Reimbursement
• Employee Assistance Program
• Career and talent development opportunities as well as opportunities for personal growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED