Field Service Technician

Wabtec•Milwaukee, WI

About The Position

As a member of the Field Services team, the Field Service Technician works directly with customers and Sales teams to ensure Roadway Work Equipment meets customer expectations. The role is responsible for troubleshooting equipment and training customers on new and existing machines. This includes commissioning new machines, demonstrating equipment and training customers at their sites, and repairing, servicing, and maintaining existing equipment at customer locations to restore proper operation. The position requires travel to remote job sites, estimated at 70%–80%.

Requirements

High school diploma or equivalent.
At least 5 years of experience as an industrial or mobile heavy equipment mechanic.
General mechanical experience and extensive knowledge of pneumatic, hydraulic, and electrical systems, including the ability to read schematics.
Ability to troubleshoot and solve equipment problems; mechanical aptitude.
Ability to interpret written, oral, or diagram-based instructions and solve practical problems in varying situations.
Ability to read and interpret business documents, technical procedures, schematics, governmental regulations, and professional journals.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, customers, suppliers, and the public.
Ability to work with diverse personalities and build strong customer relationships.
Valid driver’s license.
Willingness to travel 70%–80%.

Nice To Haves

Associate’s degree.
PLC and/or CanBus systems troubleshooting training (strongly preferred).
Previous railroad experience.

Responsibilities

Troubleshoot Roadway Work Equipment and train customers on new and existing equipment.
Put new machines into service, demonstrate equipment, and train customers at their sites.
Service, maintain, and repair existing equipment at customer sites to restore proper operation.
Recommend repair parts and product improvements to customers.
Advise and train customers on proper maintenance and operation of Nordco equipment.
Prepare weekly travel expense records and required field reports.
Work with engineering and/or production to solve problems with new machines.
Contribute to continuous improvement of equipment and processes.
Work independently and build effective rapport and strong relationships with customers.