Field Service Technician

Wabtec

14d•$72,500 - $96,000

About The Position

The Field Service Technician troubleshoots equipment and provides customer training to ensure customer satisfaction. The role places new machines into service by testing and demonstrating equipment at customer sites, and repairs existing equipment onsite. The technician diagnoses problems and performs the service, maintenance, and repairs needed to restore equipment to proper operation. The position requires extensive domestic and international travel to customer locations and remote job sites.

Requirements

High school diploma or equivalent.
At least 5 years of experience as an industrial or mobile heavy equipment mechanic.
General mechanical experience and extensive knowledge of pneumatic, hydraulic, and electrical systems, including the ability to read schematics.
Ability to troubleshoot and solve equipment problems; mechanical aptitude.
Ability to interpret written, oral, or diagram-based instructions and solve practical problems in varying situations.
Ability to read and interpret business documents, technical procedures, governmental regulations, and professional journals.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, customers, suppliers, and the public.
Ability to work successfully with diverse personalities and build strong customer relationships.
Valid driver's license and passport required.
Ability to perform the stated working conditions and physical activities, including frequent work near moving mechanical parts and frequent use of hands, standing, climbing, walking unassisted, sitting, reaching, talking, and hearing.

Nice To Haves

Associate degree.
PLC and/or CanBus systems troubleshooting training (strongly preferred).
Previous railroad experience.
French-speaking ability.

Responsibilities

Travel to Canadian and foreign customer locations for machine startup, troubleshooting, repairs, and customer training; the posting describes travel as 80+% in one section and 70–80% in another.
Recommend repair parts and product improvements to customers.
Advise and train customers on proper maintenance and operation of Nordco equipment.
Prepare weekly travel expense records and field reports as required.
Work with engineering and/or production to solve problems with new machines.
Contribute positively to continuous improvement of equipment and processes.
Work independently and build effective rapport with customers.