Field Service Technician

Ags•Madison, WI

19d

About The Position

AGS is seeking a Field Service Technician to install, upgrade, maintain, and troubleshoot casino gaming equipment while providing high-quality service to internal and external customers. The role involves traveling to casinos and other customers in an assigned territory, completing accurate service paperwork, managing parts inventory, and escalating issues when needed. Technicians participate in a weekly on-call rotation and may need to work varying schedules, including mornings, nights, weekends, and holidays. AGS provides training and mentorship, and the position involves hands-on work with gaming equipment in varying environments, some of which may not be climate-controlled. Offers are contingent on successfully completing a background check, drug screen, and human performance evaluation.

Requirements

High school diploma or GED.
Valid driver's license and vehicle insurance.
Basic knowledge of AC/DC electronics and computer networking.
Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
Ability to work a sometimes-changing schedule, including mornings, nights, weekends, and holidays as needed.
Ability to obtain licensing through the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which AGS operates.
Ability to walk, stand, bend, and squat for extended periods.
Ability to lift up to 50 pounds and occasionally push or pull up to 200 pounds.

Nice To Haves

Gaming experience.

Responsibilities

Install, upgrade, and perform procedures on gaming equipment.
Perform preventative and general maintenance on AGS casino products.
Complete timely, detailed, and accurate paperwork and reports.
Provide high-quality service to internal and external customers.
Resolve service incidents quickly and efficiently, escalating issues when needed.
Track necessary parts and inventory.
Participate in a weekly on-call rotation with other technicians.
Follow safety protocols, including when troubleshooting in high-energy environments.
Travel to casinos and customers in the assigned territory.