Field Service Technician

SAIC • Flexwork, NY

7d • Onsite

About The Position

SAIC is seeking an experienced, energetic, and motivated Field Service Technician to join its Land Border Integration team in the Buffalo, NY area. The role supports infrastructure used by Customs and Border Protection to keep U.S. borders safe. The technician maintains, inspects, installs, troubleshoots, and repairs deployed equipment at Ports of Entry and Border Patrol locations. The position requires travel throughout Buffalo, Northern New York, and Vermont border locations, with daily sites potentially up to 150 miles from the home base. Travel to other U.S. border locations for installations and ticket resolutions may last up to two weeks; approved travel expenses and mileage are reimbursed at the prevailing government rate. Employment is contingent on obtaining and maintaining a DHS Public Trust clearance before starting.

Requirements

• Bachelor's degree and two years of experience required.
• Must be a U.S. citizen.
• Must currently reside in the greater Buffalo, NY area.
• Must hold or be able to obtain and maintain a DHS Public Trust clearance before starting employment.
• Able to drive daily to job sites up to 150 miles away and travel to regional and other U.S. border locations as needed.
• Reliable transportation with insurance.
• Strong technical skills and ability to troubleshoot and repair complex electronic and mechanical systems.
• Proficiency in Microsoft Word and Excel and ability to write reports.
• Proficiency with diagnostic tools, hand tools, power tools, and computer software used for equipment maintenance and repair.
• Excellent communication skills, including the ability to explain technical information clearly to non-technical stakeholders.
• Detail-oriented, with strong organizational skills for maintaining accurate records and documentation.
• Able to work independently with minimal supervision and collaborate effectively in a team environment.
• Flexible and able to adapt to changing priorities and work schedules in a fast-paced environment.
• Understanding of basic electrical wiring principles for low voltage only.
• Technical proficiency with signal cabling such as CAT 6, including testing and termination.

Nice To Haves

• Six years of experience as a Field Service Technician or Equipment Installation Technician preferred.
• Understanding of multimode fiber installation and troubleshooting is a major desired skill.

Responsibilities

• Perform routine maintenance and inspections on deployed equipment at Ports of Entry, including License Plate Reader (LPR) equipment, RFID, network and power equipment, signage, and communication devices.
• Diagnose and troubleshoot equipment malfunctions, identify root causes, and make timely repairs to minimize downtime.
• Install equipment and systems according to specifications and standard operating procedures provided by SAIC deployment management.
• Coordinate equipment upgrades, replacements, and enhancements with internal teams and external vendors.
• Follow CBP and SAIC IT security, physical security, and operations security policies.
• Maintain accurate records of maintenance activities, schedules, repair histories, and inventory levels.
• Follow OSHA and local safety protocols while performing maintenance and repair work at Ports of Entry.
• Respond promptly to emergency repair requests and provide on-call support as needed during business hours Monday through Friday.
• Maintain a professional and courteous demeanor when interacting with CBP personnel, Border Patrol, vendors, and the traveling public.
• Travel to U.S. Customs Ports of Entry and Border Patrol locations in Buffalo, Northern New York, and Vermont; drive to daily job sites that may be up to 150 miles away.
• Travel to other U.S. border locations for installations and ticket resolutions for periods of up to two weeks when needed.

Benefits

• Mileage and all approved travel expenses are reimbursed at the prevailing government rate.
• A substantial toolkit to support installation and maintenance activities will be provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level