Field Service Technician

Yamato Corporation • Lake Forest, CA

46d • Onsite

About The Position

Assists customers with the installation or troubleshooting of their equipment either by phone or travels to their facility to physically perform these tasks. Makes recommendations for upgrades to improve line performance based on product run.

Requirements

• Associate degree in electrical/mechanical engineering or five to ten years of experience in the installation, troubleshooting and repair of packaging machinery.
• Ability to communicate with customers in a diplomatic and professional manner.
• Demonstrate a high level of leadership skills.
• Technician must be proficient in computer skills such as Microsoft office.
• Should have a valid driver's license and must be insurable.
• Requires a passport to travel outside of the United States.
• Bilingual in Spanish is considered a plus.
• Located within 1 hour of a major airport.
• Ability to climb ladders and platforms averaging 15 feet high.
• Able to handle short periods of time in cold, damp or warm plant environments during customer / prospect visits.
• While performing duties of this job, employee is regularly required to stand, walk, reach with hands and arms, climb or balance, and bend, stoop, kneel, crouch, or crawl.
• Technician must also be able lift 50 lb. and work flexible hours based on assignments.
• Must be able to use standard hand tools and work in small areas.
• Climb ladder, height tolerance (not afraid of heights).
• Must be able to operate motor vehicle.

Nice To Haves

• Bilingual proficiency preferred (e.g., English and Spanish).

Responsibilities

• Performs all services related to inspections, maintenance, repair troubleshooting, training and start-up of equipment sold to customers.
• Recognizes any problems that might occur during an installation and address them to the customer or one of our engineers to figure out how to resolve the issue.
• Recognizes potential problems with existing equipment and develops solutions with the ability to adapt to various engineering designs, applications, and process criteria.
• Requires vast knowledge of running different types of products on our machinery and ability to recognize problems that may occur.
• Reads and understands wiring and function diagrams while working on equipment.
• Includes up to 90% travel time and work on weekends when needed.
• When not at a customer location, provides customer phone support.
• Conducts training classes and answers customer questions.
• Assumes leadership role during large installations.
• Trains other company field service technicians.
• Checks to ensure customer facilities are suitable for installation of our machinery.
• Manages complex and special customer projects.
• Works as assigned to cover absences and balance the workload at busy times of the year.

Benefits

• Comprehensive Health Benefits: We provide 100% company-paid premiums for health, dental, and vision coverage, along with life insurance and both short- and long-term disability options.
• 401(k) with Company Match & Immediate Vesting: Eligibility for our 401(k) plan begins the first day of the month following 30 days of service, with a 4% company match on employee contributions of 5% or more.
• Generous Paid Time Off (PTO): We understand the importance of work-life balance. Our employees accrue 18 days of PTO each calendar year, allowing you to rest, recharge, and focus on what matters to you most.
• PTO Carryover Benefits: Enjoy flexibility with our PTO carryover policy, which allows a portion of unused PTO to be carried over into the following year, providing you with additional time off when needed.
• 10 Company-Paid Holidays: Celebrate and unwind with 10 paid holidays each calendar year, ensuring you have time to relax and enjoy life outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree