Field Service Technician

Amarok • Columbus, OH

15d

About The Position

AMAROK is hiring a Field Service Technician to provide preventive maintenance, repairs, troubleshooting, and upgrades for its perimeter security systems at customer sites. The role supports system performance and customer service, and may also assist the Install Department with site planning, jurisdictional compliance, inspections, and system commissioning. It requires weekly Monday–Friday overnight travel within a designated service radius of approximately 150–250 miles. Approximate year-end earnings are $65,000–$85,000, including base pay and average overtime. The hourly compensation range is $27.00–$31.00, determined by experience, skill set, travel requirements, and geographic location.

Requirements

• Availability for weekly Monday–Friday travel and overnight stays.
• Valid driver’s license.
• At least 2 years of hands-on experience troubleshooting and installing systems.
• Ability to lift and maneuver heavy objects and safely climb a ladder up to 30 feet.
• Ability to operate power equipment such as aerial lifts, concrete saws, jackhammers, augers, and mixers.
• Ability to analyze and troubleshoot system issues effectively.
• Basic math skills for measuring, calculating, and troubleshooting system configurations.

Nice To Haves

• Experience with access control systems and/or fire alarms.
• OSHA certification and/or familiarity with OSHA compliance.

Responsibilities

• Conduct preventive maintenance, troubleshooting, repairs, and system upgrades at customer sites in accordance with established standard operating procedures.
• Assist the Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction is completed.
• Organize and prioritize daily service calls and routes to complete maintenance and repairs in a timely, high-quality manner.
• Build and maintain professional customer relationships through service, training, and support.
• Assist other Field Service Technicians as needed and share knowledge.
• Drive safely and comply with local, state, and federal traffic laws while traveling to service locations.
• Monitor inventory levels, complete service reports accurately, and submit documentation by required deadlines.
• Track and submit expense reports in accordance with company policies.

Benefits

• Medical, dental, and vision benefits.
• Per diem for overnight travel.
• Company vehicle and company-paid travel expenses.
• Yearly bonus.
• Windshield time paid.
• Short- and long-term disability insurance.
• Life insurance.
• Flexible Spending Account (Section 125).
• Tuition reimbursement program.
• Matching 401(k) retirement plan.
• Training.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed