Field Service Technician

EO Johnson Business Technologies / Locknet Managed IT • , MI

19d

About The Position

The Field Service Technician is an on-site, customer-facing role responsible for delivering, setting up, installing, configuring, diagnosing, and repairing office equipment at customer locations. The technician troubleshoots mechanical, electronic, networking, media, and software systems; responds to service calls; and educates customers on equipment use and basic troubleshooting. The role requires regular travel to customer sites and maintaining accurate service inventory and an organized company vehicle.

Requirements

• High school diploma or GED.
• Strong mechanical aptitude and basic computer and networking knowledge.
• Ability to troubleshoot, problem-solve, and think critically in a fast-paced environment.
• Strong communication skills and a customer-first mindset.
• Self-motivated and organized, with the ability to work independently and as part of a team.
• Valid driver’s license and a good driving record.
• Ability to lift, move, and install equipment weighing up to 50 pounds or more as needed.
• Willingness to learn and grow through ongoing training and development.

Nice To Haves

• Experience in a customer-facing or technical service environment.

Responsibilities

• Deliver, install, and configure office equipment at customer locations.
• Set up machines, including assembly, configuration, and testing.
• Diagnose and repair issues involving mechanical, electronic, networking, media, and software systems.
• Educate and train customers on equipment use and basic troubleshooting.
• Respond to service calls and resolve customer concerns on-site.
• Maintain accurate inventory of parts, tools, and supplies needed for service and installation.
• Communicate with customers, call coordinators, sales teams, and internal support staff to support service delivery.
• Identify opportunities for equipment upgrades or additional solutions and refer them to sales as appropriate.
• Maintain a clean, organized company vehicle and work environment.
• Travel regularly to customer sites.

Benefits

• Competitive salary.
• 401(k) with 50% match.
• Health coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Opportunities for professional growth.
• Supportive team environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED