Field Service Technician
About The Position
Total Warehouse is seeking an experienced Field Service Technician for its Las Vegas team. The technician diagnoses, repairs, and performs preventive maintenance on forklifts and material handling equipment at customer locations throughout Southern Nevada. The role requires a safety-conscious, customer-focused professional with strong mechanical and electrical troubleshooting skills who can work independently and deliver exceptional service. The company values professionalism, accountability, teamwork, and a customer-first mindset, and expects technicians to take pride in their work, maintain a positive attitude, support teammates, and represent the company professionally in customer interactions.
Requirements
- High school diploma or equivalent.
- Valid driver's license with an acceptable driving record.
- Ability to safely operate forklifts and material handling equipment.
- Strong mechanical, hydraulic, and electrical troubleshooting skills.
- Ability to read and understand service manuals, schematics, and work orders.
- Experience using diagnostic software and testing equipment.
- Ability to repair or replace major system components, including engines, transmissions, hydraulic systems, LP fuel systems, power steering systems, electrical systems, and circuit boards.
- Ability to work independently and manage a daily service schedule with minimal supervision.
- Strong communication and customer service skills.
- Positive attitude, strong work ethic, and commitment to continuous improvement.
- Professional appearance and demeanor when interacting with customers and coworkers.
- Ability to work effectively in a team environment and contribute to a positive workplace culture.
- Ownership of assigned work and follow-through on commitments.
- Reliability, accountability, and commitment to quality workmanship and customer satisfaction.
- Strong time management and organizational skills.
- Regular ability to stand, walk, bend, kneel, squat, reach, and lift.
- Ability to safely lift 50 pounds regularly and up to 100 pounds occasionally.
- Capability to work underneath, around, and inside equipment during repairs.
- Sufficient vision and hearing to safely perform inspections and repairs.
Nice To Haves
- Five or more years of mechanical experience, preferably in forklift repair, material handling equipment, heavy equipment, diesel equipment, automotive repair, or related mechanical trades.
Responsibilities
- Troubleshoot, diagnose, and repair all makes of lift trucks and material handling equipment.
- Perform scheduled Planned Maintenance (PM) services on customer equipment.
- Complete engine tune-ups and preventive maintenance without direct supervision.
- Diagnose and repair electrical, hydraulic, fuel, and mechanical systems.
- Operate a company service vehicle safely, cleanly, and professionally.
- Test equipment following repairs to ensure safe and reliable operation.
- Inspect equipment and identify safety concerns, wear items, and needed repairs.
- Identify and order replacement parts required for repairs.
- Assist in training and mentoring apprentice technicians as needed.
- Maintain accurate work order documentation using the TW Mobile application, including labor tracking, technician notes, recommendations, service photos, checklists, and parts requirements.
- Communicate professionally with customers, dispatch, parts personnel, and management.
- Follow company policies, procedures, and safety requirements.
- Provide exceptional customer service and maintain strong customer relationships.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
