Field Service Technician

Xylem • Sacramento, CA

8d

About The Position

The Field Service Technician performs field service activities at customer sites safely, efficiently, and professionally. Depending on the business unit, the role involves troubleshooting, repairing, installing, and maintaining mechanical, electrical, hydraulic, pneumatic, diesel, and other specialized equipment. The technician also performs preventative maintenance, manages parts inventory, identifies equipment and safety issues, and provides customer service. The work requires strong troubleshooting, problem-solving, and critical-thinking skills, as well as the ability to work independently in varied field environments.

The role involves travel to customer sites, which may vary by division and location. Overnight travel may be required based on business and customer needs. The technician operates a company vehicle and must meet the stated driver, DOT, medical, and background screening requirements.

The estimated pay range is $28 to $33 per hour. Starting pay depends on factors such as skills, experience, and work location, and is not typically at the top of the range. Xylem offers medical, dental, and vision plans; a 401(k) with company contribution; paid time off; paid parental leave; tuition reimbursement; and a paid volunteer program.

Requirements

• High school diploma or GED.
• Valid driver's license and an acceptable driving record.
• Ability to obtain required customer site clearances, including TWIC, DISA, or other site-specific requirements.
• Ability to obtain and maintain a DOT Medical Card, if required.
• Ability to successfully complete required driver, DOT, medical, and background screening requirements.
• Strong troubleshooting, critical-thinking, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office applications and mobile technology.
• Ability to analyze technical information and communicate findings clearly.
• Ability to learn new equipment, systems, and technologies and develop effective solutions in dynamic field environments.

Nice To Haves

• 0–2 years of technical, mechanical, electrical, diesel, or related field service experience.
• Prior customer-facing experience.
• Experience with mechanical equipment, electrical systems, diesel, hydraulics, HVAC, automotive, industrial equipment, pumps, fusion, or related technical fields.
• Mechanical, electrical, diesel, hydraulic, pneumatic, fusion, or related technical knowledge, depending on business unit requirements.

Responsibilities

• Promote and maintain a safe work environment for employees, customers, and contractors.
• Troubleshoot, repair, install, and perform preventative maintenance on customer- and company-owned equipment.
• Diagnose mechanical, electrical, hydraulic, pneumatic, diesel, and other equipment issues as applicable to the business unit.
• Manage parts inventory and maintain accurate service documentation.
• Identify, communicate, and address safety concerns at customer sites.
• Provide high-quality customer service as a primary point of contact in the field.
• Complete service reports and required documentation accurately and on time.
• Demonstrate accountability, innovation, and ownership in daily work.
• Collaborate effectively with team members while also working independently.
• Support multiple customer locations, systems, and technologies as required.

Benefits

• Medical, dental, and vision plans.
• 401(k) with company contribution.
• Paid time off.
• Paid parental leave.
• Tuition reimbursement.
• Paid volunteer program (Xylem Watermark).
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED