Field Service Technician

COMPANY WRENCH LTD•Charlotte, NC

17d

About The Position

Company Wrench is seeking a dedicated, career-minded Field Service Technician to repair and service equipment and attachments to high quality standards. The technician must be able to work independently with minimal direct supervision and provide the company’s “Cutting Edge of Customer Service.” Company Wrench supports employees’ training, education, experience, and professional development. The position involves routine maintenance, safety inspections, diagnosing and repairing equipment, sourcing required parts and materials, cleaning equipment and maintaining a safe workspace and service truck. The technician is also responsible for accurate repair documentation, following company procedures, maintaining tools and vehicles, communicating professionally with coworkers and customers, and completing assigned training. Training may be virtual or in person, and overnight travel may be required.

Requirements

Two years of industry experience.
Class A or B CDL, or the ability to obtain a Class A or B CDL.
Strong mechanical skills and aptitude.
Strong diagnostic abilities and mindset.
Good communication skills.
Safe work habits.
Ability and experience to perform repairs for all major equipment systems.
Working knowledge of equipment operation and mechanical functions.
Ability to provide personal tools smaller than one-inch drive.
Ability to work with minimal supervision.
Proficient understanding of hydraulic pressure and flow.
Proficient understanding of Ohm’s law.
Proficient use of a digital multimeter.
Ability to speak and listen regularly; stand, walk, bend, kneel, stoop, crouch, crawl, and climb throughout the workday; and frequently lift or move items over 50 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Champion safety and ensure all work is completed safely.
Perform routine maintenance and safety inspections, and create deficiency repair lists.
Plan the methods and sequence for assigned maintenance work.
Research and order the parts and materials needed for assigned maintenance.
Complete repairs efficiently and effectively, and confirm that all assigned repairs are finished.
Return unused parts and materials according to established methods.
Maintain a safe and clean workspace and service truck.
Power wash and clean equipment and attachments as needed.
Maintain legible records of notes, time, parts, supplies, and outside purchases.
Follow established record-keeping methods and document the complaint, cause, and correction for all repairs.
Comply with company policies, procedures, and methods.
Maintain and care for assigned shop and truck tools, equipment, and vehicles.
Provide customer service consistent with the company’s “Cutting Edge of Customer Service.”
Communicate honestly and professionally with coworkers and customers, and advocate for Company Wrench and its equipment brand.
Complete assigned training, which may be virtual or in person.

Benefits

Medical, dental, and vision insurance
401(k) plan with match
Paid time off and vacation
Paid birthday holiday
Short- and long-term disability
Growth opportunities
Paid training
Monthly profit-sharing bonus
ESOP plan
Relocation assistance for qualified candidates
Uniforms provided
Career advancement opportunities and promotion from within
Paid continuing education, including manufacturer hands-on and web-based training
Clean and professional work environment
Apprenticeship program
Competitive wages
Tool reimbursement program
Annual $150 voucher toward work boots
Company-provided service vehicle, fuel card, credit card, laptop, and cell phone
Long-term job security
Health and wellness program
Discounts on products and services