Field Service Technician

Motivate • Washington, DC

15d • Onsite

About The Position

Motivate is seeking full-time Field Service Technicians, also called Station Technicians, to support Washington, DC’s bikeshare system. The role maintains station terminals and components by traveling throughout the system to inspect docking stations and perform maintenance that ensures they operate properly. Training will be provided on the technical and specialized aspects of maintaining bikeshare station infrastructure.

The starting schedules are Saturday–Wednesday, 7:00 AM–3:00 PM, or Friday–Tuesday, 7:00 AM–3:00 PM. Schedules may change as outlined in the Collective Bargaining Agreement and to meet business needs. This position is part of a bargaining unit, and employment terms and conditions are governed by a Collective Bargaining Agreement.

Requirements

• Technical aptitude with electrical and mechanical systems.
• Previous experience troubleshooting technical and electronic systems, identifying issues, and resolving them.
• A safety-minded approach.
• Comfort using hand and power tools.
• Technology proficiency, including comfort with smartphone apps, email, and chat or text, and the ability to learn new technology and software applications.
• A valid driver's license and ability to pass a motor vehicle record check.
• Comfort driving, maneuvering, stopping, and working in busy outdoor urban environments.
• Ability to lift and push or pull up to 75 pounds and to stoop, bend, sit, and stand for long periods throughout a work shift.

Nice To Haves

• A background in field-based technical service repair, construction, or a related area is preferred.
• Experience using a pallet jack.
• Forklift experience.

Responsibilities

• Maintain station components and test their functionality.
• Perform diagnostic testing, troubleshoot station malfunctions and issues, and complete minor and major repairs.
• Demonstrate expertise in the technical aspects of station hardware and software.
• Operate a motor vehicle and ride a bicycle in an urban environment.
• Ensure required reporting is accurate, complete, and timely.
• Complete special projects assigned by the management team.

Benefits

• Comprehensive medical, dental, and vision plans.
• Life, accidental death, long-term disability, and short-term disability insurance options.
• Paid time off and sick time.
• Paid parental leave.
• 401(k) retirement plan with company match.
• Bikeshare membership.
• Opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed