Field Service Technician

Vault Pressure Control LLC•Canton, OH

39d•Hybrid

About The Position

Performs multiple tasks associated with field installation, service, maintenance, troubleshoot and repair of surface wellhead systems. This role involves working independently to install new products and conduct repairs of Vault Pressure Control equipment, ensuring minimal disruption for customers while managing expenses and maintaining assets. Duties may also include working in the shop during training or when not on service jobs. The position requires handling customer complaints professionally, maintaining effective communication with Company Representatives regarding job procedures and spare parts, and recording critical dimensions to ensure proper assembly. The technician is responsible for shipping correct equipment and tooling to locations for service jobs and preparing Field Service Orders and other required reports after each job. A Tally Book or similar form must be completed to communicate procedures, spare parts, critical dimensions, and customer feedback. The role also emphasizes working safely in compliance with VPC EHS and quality processes, completing shift reports and logs, and the ability to climb ladders, work in confined spaces, and lift up to 40 pounds.

Requirements

Minimum of 2 years field service tech experience.
Authorized to work in the United States.
Current valid driver’s license.
High school diploma or GED.
Demonstrated good working knowledge of mechanical processes.
At least one year mechanical, electronic and hydraulic related experience.
Demonstrated good customer service skills – communication skills, positive interpersonal and problem-solving skills.
Demonstrated good organizational skills.
Must be able to climb up and climb down a ladder from work locations.
Must be able to work in confined spaces.
Must be able to lift up to 40 pounds.

Nice To Haves

Technical, vocational, or military training or related experience.
Surface Wellhead installation and repair experience.

Responsibilities

Field service, assembly, and repair of new, reman, and customer property.
Planning and coordinating activities with installing equipment.
Investigating and resolving customer reports of technical problems with equipment.
Eliminating future operational service difficulties per job specification.
Providing field service on a 24-hour on-call basis for existing and new customers.
Installing new products and conducting repairs of Vault Pressure Control equipment.
Handling customer complaints in a professional manner.
Maintaining effective communication with Company Representative on issues including job procedures and spare parts requirements.
Recording critical dimensions to ensure assembly will work and obtaining and reviewing product assembly/running procedures.
Shipping correct equipment and tooling to location for service jobs.
Preparing and submitting Field Service Orders and other region required reports after each job is complete.
Completing a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints.
Working in a safe manner in compliance with VPC EHS and quality processes and procedures.
Completing shift reports and logs.