Field Service Technician

Regal Rexnord • Las Vegas, NV

19d • Onsite

About The Position

Thomson Power Systems, a Regal Rexnord company, is hiring a Field Service Technician for its Service team. This hands-on, field-based role provides services for installed critical power systems and serves as a customer liaison. The technician works with a cross-functional team supporting customers in data center, healthcare, wastewater, and industrial markets. The role focuses on customer service and solution-oriented field work, including start-up, testing, commissioning, preventive maintenance, upgrades, and modernization of low- and medium-voltage switchgear and automatic transfer switches. It also involves technical installation, troubleshooting, service, and repair of paralleling switchgear, automatic transfer switches, control systems, and mechanical equipment at customer locations.

The position is fully onsite at a designated Regal Rexnord office, supports customers in Las Vegas and the surrounding area, and requires 50% travel. The role reports to the Service Manager.

Requirements

• At least 5 years of hands-on experience in preventive and predictive maintenance of power distribution and control equipment, or equivalent education and experience.
• Experience installing, maintaining, testing, and repairing circuit breakers, transformers, switchgear, and similar electrical, control, and automation equipment.
• Knowledge of applicable health, safety, and electrical regulatory codes and standards, including CSA, NFPA, and UL.
• Self-directed, motivated to learn, and willing to take initiative in professional development in electrical power and distribution field services.
• General PC skills, including email, internet, data entry, Microsoft Word, Excel, and OneNote, and the ability to use a smartphone for daily work tasks.
• Basic ability to interpret detailed electrical schematics and mechanical drawings.
• Strong attention to detail and ability to implement work accurately.
• Excellent customer service skills.
• Ability to lead independently and as part of a team.
• Excellent written and verbal communication skills.
• Ability to work independently and in remote locations.
• Ability to travel 50%.

Nice To Haves

• OSHA 30-hour, MSHA, or NFPA 70E training.
• NETA/NICET certification at Electrical Testing Technician Level II or higher.
• Experience and proficiency starting up and commissioning low- and medium-voltage generator paralleling switchgear.
• Advanced understanding of industrial electrical equipment, including switchgear, transfer switches, circuit breakers, and generators.
• Advanced understanding of industrial control equipment, including metering, protective relaying, relay ladder logic, PLCs, and HMIs.

Responsibilities

• Develop and manage predictive and preventive maintenance programs for installed-base customers in Las Vegas and the surrounding area.
• Perform assigned field service work, including site investigation, installation, testing, commissioning, and maintenance of power distribution, control, and automation systems.
• Complete assigned project field activities on time and meet customer functional requirements.
• Collaborate with the local field service office and the Thomson Power Systems business headquartered in Langley, British Columbia.
• Build and maintain customer and vendor relationships while providing high-quality technical service.
• Respond to customer requests with detailed and timely follow-up.
• Track and submit project reports, field reports, and expenses on time.
• Support the Technical Call Desk for customers.
• Follow written standard testing and maintenance procedures for breakers, switchgear, relays, and control and automation equipment.
• Recommend equipment design modifications and provide installation instructions.
• Support technical training programs for customers, partners, and employees on new and existing products.
• Conduct quality assurance reviews of engineering drawings.
• Uphold corporate policies and values, including health and safety, integrity, responsibility, diversity and inclusion, customer success, innovation, continuous improvement, performance, and passion to win.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Health Savings Account, Health Care Flexible Spending Account, and Dependent Care Flexible Spending Account.
• Paid time off and holidays.
• 401(k) retirement plan with matching employer contributions.
• Life and Accidental Death & Dismemberment insurance.
• Paid leaves.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed