Field Service Tech II - Northern Nevada

IGT, a Nevada Corporation • Reno, NV

1d • Onsite

About The Position

IGT is seeking a Field Service Technician to support customers across Northern Nevada. This hands-on field role involves diagnosing issues, performing maintenance, and ensuring equipment operates at peak performance while delivering a high-quality customer experience. The technician provides on-site support for Fintech, gaming, and loyalty equipment and travels frequently throughout the region, including overnight stays when needed. The role also participates in an on-call rotation for after-hours and weekend support.

Requirements

• At least 2 years of hands-on technical experience in a customer-facing role.
• Basic understanding of IT, networking, hardware, and software systems.
• High school diploma or GED.
• Strong communication skills and ability to work independently in the field.
• Valid driver’s license and ability to travel frequently (50–75%).
• Ability to lift up to 50 lbs and work in a physically active environment.

Nice To Haves

• Background in ATM, slot machine, cable, telecommunications, or similar field service work.
• Technical or vocational training.

Responsibilities

• Provide on-site technical support for Fintech, gaming, and loyalty equipment, ensuring systems operate efficiently.
• Troubleshoot mechanical, hardware, software, and networking issues to identify root causes and resolve problems.
• Perform preventative maintenance, installations, and site surveys for new and existing equipment.
• Serve as the primary customer contact during service visits and deliver a high level of service and professionalism.
• Maintain an accurate inventory of parts and complete service reporting in a timely manner.
• Travel throughout Northern Nevada, including overnight stays when needed.
• Participate in an on-call rotation for after-hours and weekend support.

Benefits

• A 401(k) savings plan with company contributions may be available, subject to eligibility requirements.
• Medical, dental, and vision insurance may be available, subject to eligibility requirements.
• Life and disability coverage may be available, subject to eligibility requirements.
• Paid time off may be available, subject to eligibility requirements.
• Tuition reimbursement may be available, subject to eligibility requirements.
• Wellness programs may be available, subject to eligibility requirements.
• Depending on the role, employees may be eligible for bonus or commission opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED