Tech II, Field Service

Vantive US Healthcare USA•Denver, CO

About The Position

The Field Service Technician is a key customer-facing role representing the Vantive brand in clinical and hospital settings. The position manages an assigned territory and travels to install, repair, calibrate, and perform preventive maintenance on a variety of electromechanical medical devices. It also provides customer training and other services. The role suits hands-on problem-solvers who value customer interaction, attention to detail, autonomous work, variety, and travel. The technician is responsible for delivering a positive customer experience through strong communication and timely, quality service.

Requirements

Ability to use independent judgment to draw accurate conclusions and solve equipment-related problems based on available information.
Basic mathematical skills, including addition, subtraction, multiplication, division, and fractions.
Ability to work independently and effectively manage an assigned territory.
Strong interpersonal skills and the ability to maintain professional and courteous conduct with peers and internal and external customers.
Excellent verbal and written communication skills.
Ability to work in hospitals and clinics and comply with customer personal protective equipment requirements, including gowning and facial masks.
Ability to kneel and stand for long periods and to squat, bend, lift, pull, and twist.
Ability to regularly lift or move up to 50 pounds and occasionally lift or move more than 50 pounds using lifting aids, technologies, or appropriate assistance.
Ability to sit and drive for extended distances or fly for a number of hours, as regional requirements dictate.
Ability to travel, including overnight stays, as required.
Valid driver's license.
One of the following: an associate's degree or higher in engineering, biomedical equipment technology, or computer science; an associate's degree or higher in an unrelated field plus 3 or more years of electromechanical troubleshooting experience; BMET certification plus 3 or more years of electromechanical troubleshooting experience; or completion of a U.S. military electrical or electrical biomedical equipment technology program.

Nice To Haves

Previous field service experience.

Responsibilities

Repair, calibrate, perform preventive maintenance on, and install electromechanical medical equipment within established service-level agreements, quality requirements, and procedural standards.
Analyze equipment failures, determine root causes, and perform corrective actions.
Manage the assigned territory effectively by scheduling service calls, preventive maintenance, and other service needs within service-level agreements, and planning travel.
Ensure test equipment is functioning properly and calibrated at established intervals.
Document equipment performance and maintenance records.
Plan and order parts needed for service and preventive maintenance, and maintain accurate system inventory records.
Guide and train customer personnel on operating, maintaining, and inspecting equipment.
Maintain customer goodwill through effective, timely communication about services rendered, on-site arrival times, and any issues.
Represent the company, products, employees, and customers with a positive attitude and maintain appropriate business appearance.
Participate in department meetings and training events.
May participate in planning and executing installations or field actions.
May travel outside the designated territory to assist other Field Service Technicians.
Follow environmental, health, and safety standard operating procedures, equipment requirements, policies, and procedures, including department-specific requirements.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage starting on day one for eligible roles.
Basic life, accident, short-term disability, long-term disability, and business travel accident insurance.
401(k) retirement savings plan through the Aon Pooled Employer Plan, with investment options, financial education, and retirement resources.
Flexible Spending Accounts.
Educational assistance programs.
Paid holidays.
Paid time off ranging from 20 to 35 days based on length of service.
Family and medical leaves of absence.
Paid parental leave.
Commuting benefits.
Employee Discount Program.
Employee Assistance Program.
Childcare benefits.