Field Service Technician (Field Based) Northern VA/DC

Becton Dickinson Medical Devices•Durham, DC

4d•Remote

About The Position

BD Parata is seeking a Field Support Engineer to support the Northern Virginia and Washington, DC region. This role involves providing advanced technical support, preventive maintenance, installation assistance, and break/fix services for BD Parata's pharmacy automation solutions. The position requires a blend of technical expertise, mechanical aptitude, customer relationship skills, and independent problem-solving abilities. The Field Support Engineer will work directly with pharmacists, pharmacy owners, technicians, and healthcare professionals to ensure maximum equipment uptime and deliver an exceptional customer experience.

Requirements

High School Diploma or equivalent required.
Three or more years of experience in field service, technical support, industrial maintenance, biomedical equipment service, automation, military electronics, information technology, or a related technical field.
Strong working knowledge of Microsoft Windows operating systems, software installation, system configuration, and troubleshooting.
Proficiency with Microsoft Office applications.
Working knowledge of computer networking fundamentals, including TCP/IP, IP addressing, network diagnostics, routers, switches, and peripheral device connectivity.
Experience utilizing diagnostic software, remote support tools, and technical documentation.
Ability to locate, modify, and troubleshoot software configuration files and application settings.
Strong mechanical aptitude with the ability to disassemble, repair, and reassemble complex electromechanical systems.
Ability to read technical drawings, service manuals, and troubleshooting documentation.
Demonstrated ability to independently diagnose and resolve technical issues with minimal supervision.
Excellent communication, customer service, organizational, and time-management skills.
Valid driver's license with an acceptable driving record.

Nice To Haves

Associate degree in Engineering Technology, Electronics, Information Technology, Computer Science, Mechanical Technology, Biomedical Equipment Technology, or a related technical discipline.
Experience supporting healthcare technology, pharmacy automation, robotics, industrial automation, biomedical equipment, medical devices, copier/printer systems, ATM systems, or similar electromechanical equipment.
Experience using Salesforce Field Service or a comparable service management platform.
Experience installing, maintaining, or troubleshooting network-connected hardware and software solutions.
Military technical training and service experience.

Responsibilities

Deliver exceptional customer service while troubleshooting, repairing, and maintaining pharmacy automation equipment.
Diagnose and resolve complex electromechanical, software, networking, and system integration issues.
Perform preventive maintenance, inspections, upgrades, and corrective repairs to maximize system uptime and reliability.
Respond to service requests within established Service Level Agreements (SLAs).
Educate customers on proper equipment operation, daily maintenance procedures, and best practices.
Utilize remote diagnostic tools and technical resources to identify and resolve issues efficiently.
Collaborate with Technical Support, Engineering, Product Development, Manufacturing, and Field Service teams to resolve complex customer issues.
Assist with installation, relocation, and implementation of new pharmacy automation systems as needed.
Accurately document service activities, corrective actions, root cause findings, and customer interactions within Salesforce Field Service.
Provide feedback on product performance, recurring service trends, and customer needs to support continuous improvement initiatives.
Manage multiple priorities while maintaining strong communication with customers and internal stakeholders.
Support regional operations, including occasional overnight travel, weekend coverage, holiday support, and overtime as business needs require.