Field Service Technician

PARAGON PRO RENTALS LLC•Aubrey, TX

19d

About The Position

The Field Service Technician performs maintenance and repairs on heavy equipment rentals and scissor lift equipment, both in the shop and at customer job sites. The role diagnoses mechanical and electrical issues, applies troubleshooting techniques to determine repair procedures, and prepares parts requisitions. The technician travels to customer sites and provides repair and maintenance services while promoting a positive customer experience. The position requires safe, independent work as well as effective collaboration and professional interaction with customers and coworkers. The technician must be organized, able to prioritize work in a fast-paced environment, and able to learn and apply new knowledge. Proficiency with technical software, databases, and manuals is required. The role may involve any shift and overtime as needed to meet business and customer demands; other tasks may be assigned. Paragon Pro Rentals is an independent equipment rental and sales company serving the construction and industrial sectors. It offers equipment including aerial lifts, forklifts, material handling solutions, utility vehicles, earthmoving machinery, and generators.

Requirements

High school diploma or equivalent; relevant experience may be considered in lieu of education.
Valid driver's license and a clean Motor Vehicle Record (MVR).
Minimum of 2 years of experience in the construction or equipment rental industry.
Two or more years of hands-on equipment and/or engine experience, including diagnostics and troubleshooting with rental equipment.
Excellent troubleshooting and analytical skills and intermediate mechanical aptitude.
Ability to perform repairs safely, work independently and as part of a team, and function in a fast-paced environment.
Professional communication and teamwork skills, including strong verbal and written communication.
Self-directed, well organized, and able to prioritize workload while providing excellent customer service.
Ability to learn and apply new knowledge.
Proficiency with technical software, databases, and manuals.
Basic understanding of computers and software such as Microsoft Office Suite and web-based applications.
Positive attitude and personal credibility and integrity with customers, management, and dealership coworkers.
Ability to work any shift and overtime as needed to meet business and customer demands.

Responsibilities

Perform maintenance and repairs on rental and customer heavy equipment, including scissor lift equipment.
Diagnose and repair mechanical and electrical issues in the shop and at customer job sites.
Travel to customer job sites to provide repair and maintenance services.
Apply troubleshooting techniques and determine appropriate repair procedures.
Prepare parts requisitions.
Perform repairs safely and promote a positive customer experience.
Prioritize workload and interact professionally with customers and personnel throughout the organization.
Protect company and product confidentiality.
Perform other tasks and functions as assigned.