Field Service Technician

Dover Corporation•Kent, OH

21d

About The Position

The Field Service Technician provides on- and off-site technical support for Maag equipment, including plastic pelletizing systems and polymer pump and filtration systems. Working independently with support from colleagues, the technician serves as the technical representative to customers for equipment maintenance, installation, troubleshooting, and repair. The role involves national and international travel, customer visits, equipment training, technical discussions, and collaboration with engineering, manufacturing, parts, and equipment sales teams. The technician also gathers customer feedback and supports quality, accident prevention, occupational safety, and environmental safety within their responsibilities. The position works in office, factory-floor, and customer-site environments and averages 50% travel, with trips typically lasting five days and international trips lasting up to two weeks.

Requirements

High school diploma or equivalent education.
Strong mechanical aptitude.
Valid US driver’s license, required for booking rental cars for travel.
Excellent verbal and written communication skills.
Highly organized and efficient.
Independent self-starter who can problem-solve and anticipate and avoid issues.
Strong team player with a strong work ethic and commitment to win.
Customer-focused.

Nice To Haves

Additional technical skills.
Technical training in electrical systems, including single-phase, three-phase, or low-voltage systems.
Technical training in logic circuits, electric motors, gears, or mechanical devices.
Multiple language skills; Spanish is desirable.
Experience in a field service role.
Experience using measuring or test equipment, including micrometers and multimeters.
Experience writing progress and expense reports.
Global travel experience.
Experience in plastics processing or rotational molding.

Responsibilities

Travel nationally and internationally as Maag’s primary technical representative to customers.
Interact with customers daily to provide solutions to issues.
Conduct yearly follow-up calls to Maag customers about the customer and Maag machinery.
Support equipment installation, troubleshooting, maintenance, and repair during customer visits.
Plan and coordinate visit logistics with interagency contacts and customers, execute trips, and submit reports and expense information.
Train customers at Maag facilities and customer locations.
Represent the company and collect customer feedback to identify continuous improvement opportunities.
Discuss machinery repairs, upgrades, and equipment selection with customers to help address their needs and problems.
Collaborate with engineering, manufacturing, parts, and equipment sales to develop customer-focused solutions.
Consider quality, accident prevention, occupational safety, and environmental safety in carrying out responsibilities, and actively support prevention of harm or damage.
Perform management-requested tasks that relate to the position or company needs.