Field Service Technician

MSI Metro Sales Inc. • Duluth, MN

47d • Onsite

About The Position

MSI Metro Sales Inc. is seeking an Employee-Owner, Field Service Technician, internally known as Technical Representative, to join our Duluth, MN team. The primary focus is to set up and calibrate new machines. Additional areas as needed will be: assisting with installs, fill in as support to the warehouse and other duties as assigned while training onsite. This role is for individuals who like to take things apart and figure out how it works, and enjoy providing solutions and world-class customer service to a variety of clients.

Requirements

• HS diploma, GED or equivalent.
• Clean driving record and Valid Drivers License.
• Strong interpersonal and communication skills.
• Ability and willingness to attain CompTia A+ and NET+ certifications.
• Local candidates preferred.
• Applicants must be authorized to work for ANY employer in the U.S without requiring sponsorship now or in the future.

Nice To Haves

• Electro-mechanical troubleshooting experience.

Responsibilities

• Maintain and properly document inventory and required paperwork.
• Unboxing and setting up new machines.
• Update settings on Machines.
• Calibrate machines based on guidelines.
• Assist with machine installations as needed.
• Deliver parts or components to service technicians in the field.
• Complete assigned training and certifications.
• May lift, push, pull up to 50lbs occasionally.
• Act as a back-up to the warehouse team as needed.
• Adhere to MSI Metro Sales, Inc.’s service policies and procedures.
• Perform other responsibilities as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability Program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) + Gainshare
• 401(k) + Match
• Paid Time Off (PTO)
• Paid Volunteer Days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED