FIELD SERVICE TECHNICIAN

Equipment Depot Inc.•Corpus Christi, TX

15d

About The Position

The Field Service Technician repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment. The technician diagnoses malfunctions by reviewing work orders and observing and listening to equipment in operation, recommends solutions to meet customer specifications, and provides estimates when appropriate. After inspecting and analyzing a breakdown, the technician performs mechanical repairs, checks and adjusts protective guards, bolts, and safety devices, lubricates moving parts, and tests repaired equipment to verify it meets specifications. The role includes documenting repairs and equipment details on work orders, obtaining customer signatures, and communicating repair needs and completed work. The technician represents Equipment Depot to customers, maintains a professional image and a clean service van, coordinates routine van maintenance and service issues, works in a manner that protects customers, the company, and the public, and returns paperwork to the field service coordinator daily. Time cards must be submitted by 9:00 a.m. daily; technicians dispatched from home must call their time to the service administrator by that deadline. The work environment varies from an office to job sites and industrial locations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

High school graduate or GED.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of internet software.
Valid driver's license and clean driving record.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, compute rates, ratios, and percentages, and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.

Responsibilities

Read work orders and observe and listen to trucks in operation to diagnose malfunctions.
Offer solutions that meet customer specifications and provide estimates when appropriate.
Inspect and analyze equipment breakdowns, then perform mechanical repairs.
Record complete repair descriptions on work orders, including the equipment model, serial number, and hour-meter reading.
Obtain customer signatures and communicate repair needs or work completed.
Examine and adjust protective guards, loose bolts, and specified safety devices.
Lubricate moving parts and drive repaired equipment to verify conformance to specifications.
Represent Equipment Depot to customers.
Maintain a professional image and keep the service van clean internally and externally.
Coordinate with operations or the service manager when the service van is due for routine maintenance or has other service-related issues.
Work in a manner that protects customers, Equipment Depot, and the public.
Return paperwork, including work orders, fuel receipts, and sublet invoices, to the field service coordinator daily.
Submit time cards by 9:00 a.m. daily, or call in time to the service administrator by that deadline when dispatched from home.