Field Service Technician

Raymond West•Sacramento, CA

10d•$20 - $45•Onsite

About The Position

Raymond West is seeking a Field Service Technician to service, troubleshoot, and repair all makes of material handling equipment at customer locations. The role is field-based, with daily travel within an assigned territory. Technicians receive a company vehicle and fuel card. Prior mechanical work experience is preferred. The position requires customer interaction, independent time management, and collaboration with supervisors, other technicians, and employees across departments. Candidates must be able to pass a pre-employment physical and drug screen and be insurable by Raymond West.

Requirements

High school diploma, GED, or equivalent.
At least 3 years of breakdown experience or comparable service experience, or an equivalent combination of education and experience.
Excellent written and verbal communication skills; ability to read, write, and speak English fluently.
Strong organizational and time-management skills; ability to manage time efficiently and work independently.
Proficiency in Microsoft Office Suite and similar software.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other documents.
Ability to speak effectively with groups of customers or employees and interact with customers face to face.
Ability to maintain effective working relationships with employees, coworkers, managers, technicians, and other departments; must be a team player and able to take direction.
Customer-oriented, self-motivated, professional, flexible, and willing to follow department mandates and procedures and assume more responsibility as required.
Ability to remain alert and perform essential job functions safely and consistently.
Must pass available certificates appropriate to the position; Raymond Level 1 Certified or working toward certification, if applicable.
Working knowledge of basic DC and AC electricity, internal combustion and diesel engines, and hydraulic systems; mechanical ability.
Ability to write routine reports and correspondence, perform basic arithmetic, and apply common-sense understanding to written, oral, or diagrammed instructions.
Valid driver's license with no more than the allowable level of points on record, if applicable; must be insurable by Raymond West.
Maintain a clean, neat, and professional appearance and pursue ongoing self-development and training.
Must be willing to work overtime and off-hours as needed and travel out of town when necessary.
Must pass a pre-employment physical and drug screen.
Must be able to meet the position's physical requirements, including frequently lifting or moving up to 50 pounds and climbing, balancing, stooping, kneeling, crouching, and crawling.

Nice To Haves

Prior mechanical work experience is preferred.

Responsibilities

Repair all types of equipment that Raymond West sells and services.
Keep training and skills current, pursue applicable certifications, and train other employees as needed.
Maintain a profitable billing level and follow Service Department procedures.
Communicate with the assigned Field Supervisor and coordinate overtime with the supervisor.
Complete paperwork transactions accurately, neatly, and on time.
Communicate available options to customers before beginning work and establish positive customer rapport.
Maintain the tools needed for repair and scheduled service work, including personally owned tools required by the approved minimum tool list.
Complete jobs within quoted time limits when applicable.
Maintain a clean and orderly company vehicle and accurate assigned parts inventory, if applicable.
Represent the company professionally and maintain good working knowledge of customers and equipment in assigned areas.
Maintain an acceptable driving record and report accidents involving oneself or customers.
Account for all available working time and be willing to work overtime, off-hours, and out of town when necessary.
Follow the Employee Handbook and safety procedures, using good judgment regarding safety.
Perform other duties and projects assigned by Service Supervisors or Managers.
Travel daily within assigned territories to customer locations and job sites.