Field Service Technician
About The Position
Trinity Door Systems is hiring an automatic door field service technician to service and install automatic door systems. Technicians start at the shop to restock their service vehicles and receive assignments, then travel to 4–6 customer locations within the service area to troubleshoot, diagnose, and repair equipment. Work includes selling parts, documenting completed work, answering customer questions, providing technical support and education, and responding to additional calls that may be added during the route. The technician drives home from the final call of the day. The company works on automatic pedestrian entrances, not garage doors. The position combines hands-on field work with customer interaction. It involves lifting, climbing ladders, using tools, adapting to changing schedules and outdoor conditions, and maintaining professional, courteous communication. Technicians may also install new door systems and must participate in an on-call emergency service rotation. This is a full-time role with a stated schedule of 50–60 hours per week, generally Monday through Friday, with hours that may fluctuate or run long based on the daily call schedule. Starting pay after training or apprenticeship is $26–$33 per hour, based on performance and commensurate with experience. A confidentiality and non-compete agreement are required. Trinity Door Systems maintains a drug- and alcohol-free workplace.
Requirements
- Experience maintaining, repairing, and troubleshooting electro-mechanical equipment.
- Expert-level proficiency with hand and power tools.
- Aptitude for troubleshooting and resourcefulness in finding answers about unfamiliar equipment or applications.
- Ability to adapt to changing field schedules and environments and endure outdoor elements.
- Ability to lift 100 pounds and climb ladders.
- Discipline in following safety, quality, and efficiency procedures.
- Careful workmanship, including accurate documentation of work performed.
- Considerate, courteous, helpful, and responsive disposition.
- Stamina to work fluctuating and long hours based on the daily call schedule, Monday through Friday.
- Timely, detailed communication skills.
- Professional appearance.
- Clean driving record.
- Pass a background check and drug test.
- Ability to work an on-call emergency service rotation.
Responsibilities
- Travel to assigned customer locations and service automatic pedestrian entrance systems.
- Troubleshoot, diagnose, and repair electro-mechanical equipment and automatic doors.
- Install new door systems.
- Sell parts as part of service work.
- Complete paperwork documenting work performed.
- Answer customer questions and provide technical support and customer education.
- Respond to additional service calls that may be added to the route.
- Participate in an on-call emergency service rotation.
- Restock the service vehicle at the shop and drive directly home from the final daily call.
- Follow procedures for safety, quality, and efficiency while maintaining professional and courteous customer interactions.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- Retirement plan with employer matching
- Paid time off for one or two weeks per year
- Paid holidays
- Company-provided vehicle
- Company-provided work clothing
- Company-provided communication gadgets
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
