Field Service Technician

Mettler Toledo•Detroit, MI

15d

About The Position

Mettler-Toledo Product Inspection Field Service Technicians provide customer support through start-ups, audits, maintenance, repairs, and training for X-Ray, Metal Detector, Checkweigher, and Vision machines. They manage field service support, including customer and service-department communications, scheduling, preparation of written reports and documentation, and maintenance of job assignments, following MT PI procedures and best practices. Technicians satisfy safety requirements at company and customer sites, attend tier calls led by a Regional Service Manager, and execute scheduled service calls while balancing cost, time, and customer needs. They build customer relationships, identify root causes of service issues, complete service reports and related records promptly, maintain technical training, and care for company-provided equipment, tools, and inventory. Weekend and after-hours work may be required based on workload and rotation. Employees must also follow the company Code of Conduct. The position requires a high school diploma or GED. An associate degree in Electronics or Engineering Technology, or equivalent work experience, is preferred. Candidates should have strong problem-solving, customer-service, communication, and organizational skills; practical mechanical and electrical knowledge; and the ability to work efficiently in a fast-paced environment with changing priorities and tight deadlines. English fluency is required; Spanish is a plus.

Requirements

High school diploma or GED required.
Ability to work efficiently in a fast-paced, high-volume environment and adapt to change.
Self-starter who initiates corrective actions without specific supervisor direction.
Ability to adhere to deadlines and maintain time consciousness.
Excellent problem-solving skills.
Conflict-management skills and ability to determine when and whom to ask for help within an organizational structure.
Ability to work professionally and cooperatively with other departments and teams.
Excellent customer-service skills.
Strong verbal and written communication skills and attention to detail.
Ability to use hand tools and digital test equipment.
Knowledge of mechanics, electronics, and distribution systems.
Working mechanical knowledge of conveyor systems.
Working knowledge of AC and DC electrical distribution systems.
Working knowledge of Windows operating systems and ability to read blueprints and schematics.
Experience working in a fast-paced environment and meeting tight time constraints.
Fluency in English.
Training or current training in at least one major product: MD, XR, CW, VI, or Traceserver/ProdX.
Successful GPM results: “Meets expectations” or better in all categories.

Nice To Haves

Associate degree in Electronics or Engineering Technology, or equivalent work experience.
Spanish-language skills.

Responsibilities

Satisfy all safety requirements for MT-PI and customer sites.
Attend tier calls led by a Regional Service Manager.
Execute scheduled service calls as directed by Dispatch or Management, taking cost, time, and customer needs and expectations into account.
Develop and maintain customer relationships and become a trusted customer advisor.
Identify the root cause of service issues and aim for a first-time fix.
Complete and submit service reports and documentation for each service activity, timesheets, and expense reports accurately and promptly.
Keep up with ongoing technical training.
Work weekends or after hours as required by workload and rotation.
Maintain company-supplied equipment, tools, and inventory.
Follow the company Code of Conduct.