Field Service Technician-Remote

Federal Mfg•Princeton, NJ

31d•Remote

About The Position

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist—whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Continue Your Career as a Field Service Technician in a Growing Company Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you. Do we have your attention? Keep reading. We are seeking a remote Field Service Technician to join our aftermarket team with our NJM brand. NJM Packaging has been a trusted automated packaging systems manufacturer, integrator, and support resource for over a century. We offer a broad range of technologies and applications, specializing in the needs of pharmaceutical, nutraceutical/vitamin, and personal care product packagers -- as well food & beverage and contract packagers. The Field Service Technician‘s primary responsibility will be to ensure the installation, commissioning and customer service on all equipment manufactured and sold by NJM Packaging. This position supports our NJM brand based in Montreal, Quebec and will service customers in the United States. The position will be based remotely, and preferably close to a major U.S. airport hub.

Requirements

Five (5) or more years of experience in equipment and automation, ideally in the packaging industry.
College diploma in Industrial Electronics Technology with concentration in Instrumentation and Control, or any other relevant training/experience.
Mechanical and Electro-Mechanical proficiency for light industrial equipment.
General knowledge of PLC, human-machine interface (HMI) and Allen Bradley software (RS Logix 500/5000).
Ability to read and understand mechanical drawings and wiring diagrams.
Proficient verbal and written communication in English required.
Basic knowledge of Microsoft Office.
Excellent customer service orientation and positive attitude.
Ability to work independently and devise creative, sustainable solutions.
Frequent travel into Canada and in USA, by car or airplane is required.
A valid passport is required at all times.
A valid driver's license is required at all times.
This role requires manual labor and physical exertion.

Responsibilities

Install and commission equipment manufactured and distributed by NJM Packaging at assigned customer sites.
Troubleshoot equipment malfunctions and carry out repairs, retrofits and adjustments (such as vision systems, PLC/HMI, drives…), either remotely or in person at the customer‘s site.
Train operators and users at the customer‘s site.
Assess customer needs and seek opportunities to optimize the client‘s equipment and processes during customer site visits.
Propose solutions such as preventive maintenance programs, spare parts and training.
Make courtesy calls and visits on a regular basis to follow up with existing customers.
Follow-up with customers after a site visit to ensure their satisfaction and propose additional visits or recommendations.
Regularly refresh your industry and equipment knowledge and aim to be the point of reference for customers and colleagues.
Use internal issue tracking application (Sales Force) to support customers remotely.
Review and update procedures and support materials to ensure relevance.