Field Service Technician - Compact Construction Equipment

HOLT Group•Aubrey, TX

4d•Onsite

About The Position

Holt CAT is seeking an experienced BCP-Field Service Technician in North Little Elm, Texas. The role provides high-quality repair service on compact construction equipment in the field, responding to customer needs in a positive, caring, and timely manner while ensuring maximum value for work performed. Equipment includes mini-excavators, skid steers, compactors, and similar machines. The technician performs repairs and diagnostics offsite with minimal supervision and maintains clear customer records, service documentation, equipment, tools, and vehicle. Travel is required, with the possibility of overnight stays. A safe driving record and the ability to pass a DOT physical are required.

Requirements

At least two years of heavy construction equipment experience.
Valid Texas driver's license and acceptable driving record.
Must be able to pass a DOT physical.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Knowledge of equipment and tools, including their design, use, repair, and maintenance.
Moderate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and basic knowledge of machine electronic systems, including CAT ET and CAT SIS 2.0.
Advanced diagnostic and troubleshooting skills with diesel engines, hydraulics, aftertreatment, electrical systems, and undercarriage.
Exceptional customer service skills.
Planning and organizing skills to prioritize and plan work, use time efficiently, and plan for additional resources.
Skills in operating and controlling equipment or systems and selecting appropriate tools and equipment for a job.
Ability to communicate clearly and effectively verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work under fast-paced, time-constrained circumstances.
Ability to operate hand, power, and pneumatic tools and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble small objects.
Ability to move objects and use abdominal and lower back muscles for sustained support without fatigue; frequently move materials or equipment weighing up to 80 pounds.
Good manual dexterity, coordination, and stamina; ability to climb ladders or equipment, maneuver safely and work underneath equipment, and work in cramped spaces or at heights.
Ability to respond routinely to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.
Ability to work outdoors around moving mechanical parts and noise, in varying weather conditions, and with exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment; must wear common protective or safety equipment.
Travel is required, with possible overnight stays.
Must work overtime as required by workload and customer needs.

Nice To Haves

Caterpillar dirt machine repair experience, including skid steers, mini-excavators, and loaders.
MSHA certification.
Air conditioning certification.
High school diploma or equivalent.
Off-highway vehicle technical training from a technical school.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform offsite repairs and troubleshooting with minimal supervision, including moderate troubleshooting and advanced diagnosis of equipment malfunctions and failures.
Remove and install parts and disassemble and assemble components.
Test repairs, make adjustments, and verify proper operation.
Prepare job-related documents and service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles while holding necessary licenses and certificates.
Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
Follow contamination control and HAZMAT rules and regulations.
Maintain company equipment, tools, and vehicle in good, clean, working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks to meet flat-rate time and rework standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Present a professional manner to internal and external customers and may mentor lower-level technicians.
Maintain regular and punctual attendance.
Perform other duties as assigned.
Model alignment with the company's mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development.