Master Shop Technician Compact Construction Equipment

Gregory Poole•Hope Mills, NC

About The Position

The Master Shop Technician troubleshoots, removes, installs, replaces, rebuilds, repairs, and tests parts and equipment on compact construction equipment at an expert level. The role performs independent diagnosis and repair using technical manuals, parts references, computers, hand and power tools, diagnostic equipment, and lifting equipment. It includes work on engines, power trains, hydraulic and electrical systems across numerous equipment model lines, as well as inspections, preventive maintenance, cleaning, painting, and reprogramming equipment controllers. The technician prepares for scheduled work, follows personal protective equipment requirements, documents repair activities on customer work orders, and may train other technicians and assign work. The position requires working independently with minimal supervision, communicating effectively, and helping resolve customer problems. Duties may include other similar tasks assigned by a supervisor.

Requirements

High school education or GED.
Eight years of Caterpillar equipment experience.
Thorough understanding of equipment systems, including engines, hydraulics, electrical and sub-electrical systems, and transmissions, for almost all equipment model lines.
Ability to stoop, kneel, bend, and climb beside, onto, and underneath equipment daily and repeatedly.
Ability to see effectively to perform repairs, research technical manuals, and prepare written repair work order reports.
Ability to routinely lift, position, and manually handle parts weighing up to 112 pounds, and to use a mechanical hoist for heavier parts.
Effective written communication for documenting repair activities on customer work orders.
Cognitive reasoning and problem-solving skills to apply knowledge, written information, and verbal instructions to unusual or unfamiliar technical equipment problems.
Ability to work independently with minimal supervision.
Ability to communicate effectively with others.

Nice To Haves

Exposure to PC-based equipment and parts information.

Responsibilities

Prepare for scheduled work by checking required equipment and supplies and complying with PPE requirements.
Use manuals, repair manuals, parts manuals, and parts diagrams to independently troubleshoot and repair construction equipment.
Use computers and other resources to reference parts, obtain parts information, and enter data into record systems.
Use hand and power tools to remove, install, replace, rebuild, repair, and test equipment parts.
Disassemble and reassemble parts or equipment, clean parts, make diagnostic checks, and control powered equipment or tools to perform repairs.
Use lift trucks, overhead cranes, hoists, forklifts, lift devices, and other aids to move parts and equipment for disassembly, repair, and reassembly.
Perform inspections and preventive maintenance and repair engine, power train, hydraulic, and electrical components across numerous equipment model lines.
Use power washers and spray-paint equipment to clean and paint vehicles.
Use instruments and computers to reprogram equipment controllers.
Write repair activities on customer work orders.
Provide training to other technicians, assign work assignments, communicate effectively, and promote good customer service by resolving customer problems.