Field Service Technician

BLM GROUP•Chicago, IL

25d•Onsite

About The Position

The Field Service Technician performs new equipment installations, preventive maintenance, troubleshooting, emergency repairs, and equipment service at customer sites. Under the direct supervision of the Service Manager, the technician helps resolve customer issues promptly, supports sales staff in servicing BLM equipment, demonstrates BLM GROUP software, and maintains positive customer relationships. The role requires accurate service and installation documentation, timely completion of timesheets and expense reports, and compliance with OSHA/MIOSHA safety guidelines. Travel of up to 100% may be required, including domestic and international travel by land or air.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to effectively use the Internet.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic testing and measurement equipment effectively.
Ability to analyze and resolve technical mechanical or electrical issues using measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Demonstrated customer service skills focused on customer relationships.
Strong organization, verbal and written communication, and time-management skills.
Ability to work effectively with minimal supervision and identify appropriate sources of technical assistance.
Ability to work effectively with team members at all levels and with customers of varied roles and levels.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment service at customer sites.
Document service performed and future service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare timesheets, service reports, and installation forms accurately and on time.
Track expenses and submit expense reports in a timely manner.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel as assigned by management, up to 100%.
Perform other duties as assigned by management.