Genesis Field Service Technician

Omecorp & Genesis Business Systems•Tulsa, OK

16h

About The Position

The Field Service Technician maintains a territory of office equipment and supports customer satisfaction through effective communication and equipment maintenance. The technician works independently with little supervision, diagnoses and resolves service issues, manages parts inventory, and completes required administrative tasks. The position involves daily local travel to customer sites and work in varied environmental conditions.

Requirements

High school diploma or equivalent.
Strong communication skills and mechanical aptitude.
Proven experience and proficiency with electromechanical diagnostic and repair tools and test equipment.
Knowledge of PC hardware and software systems and network architecture.
Valid driver’s license.
Ability to work independently with little supervision.
Ability to travel locally each day to customer sites.
Ability to perform the physical demands of the role, including frequent kneeling and bending, considerable use of hands and tools, walking long distances, lifting up to 50 pounds frequently and 75 pounds occasionally, and working in confined spaces.
Ability to work around live electrical circuits and in extreme heat or cold, including when working with flammable liquids and solids.
Vision abilities required include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.
Strong customer service skills and the ability to diagnose and solve problems from nontechnical descriptions.

Nice To Haves

Technical vocational schooling, preferably in electronics or electromechanics.
Experience in printer repair or repair and maintenance of electronic equipment.
Knowledge of Windows and Microsoft Office software products.

Responsibilities

Service and maintain a territory of office equipment in keeping with experience and training.
Resolve at least 95% of service calls without assistance after completing training and/or receiving a territory assignment.
Perform mechanical and electronic adjustments according to technical service manuals and field engineering bulletins.
Read and interpret schematics and perform electrical troubleshooting according to technical service manuals and field engineering bulletins.
Resolve routine customer relations situations and escalate unusual situations.
Maintain parts inventory and acceptable inventory control and usage levels.
Complete required administrative functions accurately and on time.
Cooperate with coworkers and management to achieve department service goals.
Keep the Service Manager informed about underperforming machines and report actions taken toward resolution.
Perform other duties as prescribed by the Service Manager.
Communicate and interact effectively across a multifunctional, diverse organization.
Handle stressful situations, meet deadlines, and support customer satisfaction and retention.
Manage service calls that take longer than anticipated without becoming frustrated or rushing the work.
Diagnose and solve problems based on customers’ nontechnical descriptions.