Field Service Technician
About The Position
The Field Service Technician’s primary responsibility is providing onsite support to customers. The position requires extensive travel throughout North America, with some international travel; travel averages 75%–85% of the time. Secondary responsibilities include repairing, testing, and calibrating laser systems and components, and organizing and tracking tools and materials. The technician works with Technical Support, Customer Service, Manufacturing, and Design Engineers to solve problems. The role involves moving equipment, lifting items weighing up to 50 pounds, and working on equipment incorporating high-power lasers, electronics, and optical devices. Applicants must be a US Person under US Export Control regulations.
Requirements
- At least 1 year of experience in a high-volume production environment working with electronics, semiconductor equipment, or opto-mechanical assemblies, preferably as a technician or lead.
- Previous experience servicing electronics, semiconductor equipment, or optomechanical assemblies.
- Ability to read basic electrical schematics.
- Experience using typical circuit analysis tools, including an oscilloscope, curve tracer, and DVM.
- Knowledge of electrical power and safety.
- Proficiency with Excel and Word.
- Ability to wear safety laser goggles to perform duties.
- Vision abilities including close, distance, peripheral, and depth vision, and the ability to adjust focus to safely handle optical fibers.
- Good communication skills.
- Organized and neat.
- Must be a US Person: a US citizen, lawful permanent resident, or protected individual granted asylum or refugee status.
Nice To Haves
- Five or more years of total experience.
- Associate degree in a technical field.
- Experience working with electronics or electromechanical repair.
- Previous repair lab experience, preferably as a lead.
- Training in 5S techniques.
- Knowledge and understanding of optics, fibers, laser diodes, and laser test equipment.
- Previous training in problem-solving and quality improvement tools such as 8D and Pareto.
- Experience delivering technical training in a lab setting.
Responsibilities
- Diagnose and repair laser systems and associated components.
- Document repair activities in detail.
- Write failure analysis reports.
- Track and analyze repair data to identify improvement opportunities and new or unusual failure modes.
- Provide feedback and follow-up to Technical Support, Customer Service, and Engineering on product and process improvements.
- Manage returns into and out of the repair center and track wait time, repair time, and total turnaround time.
- Demonstrate dedication to the safety of yourself and others.
- Support RMA repair activities during periods of reduced workload.
- Provide onsite customer support.
- Repair, test, and calibrate laser systems and components; organize and track tools and materials.
Benefits
- Target cash bonus with potential payout of up to 2% of earned wages.
- 120 hours of paid vacation per year, paid sick leave, and 10 paid holidays.
- Eligibility for health benefits on the first day of the month after the start date.
- Medical, dental, and vision benefits, including prescription and orthodontia coverage, with employee-paid premiums as low as $40 per pay period.
- Company-paid short-term and long-term disability, and life and AD&D insurance.
- Employee Assistance Program.
- Aflac supplemental insurance.
- Flexible Spending and Health Savings Accounts.
- Employee Stock Purchase Plan.
- 401(k) with company match and immediate vesting.
- Jury duty and bereavement leave pay.
- Tuition assistance.
- Pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
