Field Service Technician - Lancaster/Reading PA

CVS Health • Moosic, PA

6d • $19 - $35 • Onsite

About The Position

The Field Service Technician provides on-site technical support to CVS Pharmacy locations in the Lancaster/Reading, Pennsylvania service area. The role travels between stores to maintain and repair computer systems, hardware, and store technology, including point-of-sale (POS), pharmacy, networking, photo kiosk, and inventory management systems. The technician diagnoses and resolves technical issues, performs preventative maintenance, and works to minimize disruption to store operations.

The technician collaborates with remote support teams, including network services, software engineering, and help desk personnel, to restore service and identify root causes. The role maintains accurate service records and supports timely resolution of assigned work while providing excellent in-store customer service. It includes an on-call rotation and requires availability for flexible hours, including days, nights, weekends, and holidays.

Requirements

• At least 1 year of hands-on experience troubleshooting hardware, performing repairs, and conducting maintenance.
• Valid driver’s license with no major violations.
• Willingness to travel frequently between CVS Pharmacy locations in Lancaster/Reading, Pennsylvania, and residence within the service area.
• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Ability to lift 75 pounds and occasionally work on ladders.
• High school diploma or GED.

Nice To Haves

• Technical certifications.
• Associate’s degree or technical degree.
• Previous field service technician experience.

Responsibilities

• Travel between assigned CVS Pharmacy locations to provide on-site technical support and maintenance.
• Provide hands-on support for POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements.
• Install and integrate store technology, including configuring POS terminals, peripherals, and network connectivity.
• Diagnose and resolve on-site technical issues, identify root causes, and implement solutions.
• Document service calls, installations, repairs, and maintenance activities accurately.
• Collaborate with help desk, network engineering, and software development teams to escalate and resolve issues.
• Provide customer service to store colleagues while troubleshooting equipment issues.
• Manage inventory of IT parts, tools, and supplies; track stock and place orders as needed.
• Participate in an on-call rotation and respond to urgent service needs.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility.
• Eligible for a CVS Health bonus, commission, or short-term incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED