Customer Service Representative - Reading, PA

Hubbell Incorporated • Muhlenberg Township, PA

8d

About The Position

The Customer Service Representative serves as a primary point of contact for customers and sales teams, managing assigned accounts and sales territories. The role oversees the full customer and order lifecycle and supports customer satisfaction, operational efficiency, and business growth through proactive communication, account ownership, and cross-functional collaboration.

The representative provides service to distributors and customers, manages accounts and orders, coordinates export orders and delivery documentation, and works with internal teams to resolve issues and improve order fulfillment. Customer inquiries are handled by phone, email, and Salesforce.com. The position is with Hubbell Electrical Solutions, which provides components used to connect, protect, wire, and manage power across a variety of industries and applications.

Requirements

• High school diploma or GED required.
• Experience working for a manufacturing company with a fully integrated ERP system; SAP is preferred.
• Strong analytical skills.
• Highly organized, with the ability to work well under tight time constraints.
• Ability to manage multiple priorities simultaneously.
• Proficient to advanced Excel skills required.
• Strong ability to communicate data and materials in easily understandable terms to all functions.

Nice To Haves

• Bachelor of Science degree in Business or a related field preferred.
• Salesforce experience strongly preferred.
• Experience with SAP preferred.

Responsibilities

• Serve as the primary point of contact for customer and sales team inquiries within assigned territories and accounts.
• Build and maintain customer relationships through daily engagement and support.
• Provide distributor support, including price and availability information, literature updates, and order expedites.
• Manage the account lifecycle, including onboarding, order processing, and ongoing support.
• Review purchase orders for accuracy and request revisions when needed.
• Process and monitor payment-in-advance and credit-card orders.
• Work with Accounts Receivable and collections to resolve past-due invoices and minimize order delays.
• Create, change, and extend customer accounts.
• Manage export orders through the full cycle and ensure delivery and documentation commitments are met.
• Partner with planning and purchasing teams to expedite orders and improve ship dates.
• Review and analyze daily backlog reports and communicate updates about open orders, weekly shipments, and past-due orders.
• Coordinate with Customer Service, Operations, Product Management, Technical Services, and other internal teams to resolve issues and streamline communication.
• Partner with sales and product management to support account growth and strategic initiatives.
• Provide limited pricing support in accordance with company policy.
• Assist customers with basic technical questions, with support from Technical Services.
• Manage inquiries via phone, email, and Salesforce.com.
• Process customer returns and credit requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED