Field Service Technician

NOV Inc. • Odessa, NY

20d • Onsite

About The Position

The NOV Aftermarket Group is recruiting a Field Service Technician to join its team in Odessa, Texas. The role involves troubleshooting, installing, commissioning, testing, calibrating, upgrading, and repairing drilling equipment in the Odessa area and at customer sites. The technician will train customers on safe and proper equipment operation, communicate field feedback and failures to relevant departments, and complete field service documentation. The role may also involve working in the repair shop and training other NOV Field Service Technicians.

The position requires customer interaction and work in harsh conditions, including rain, snow, heat, and heights exceeding 150 feet. Overtime is required, and the technician must be willing and able to work nights, weekends, and on-call 24/7. A valid driver’s license is required for operating a company vehicle. The technician must also pass a drug screen and background check and obtain and maintain an active NOV corporate credit card in accordance with company policy.

Requirements

• High school diploma, GED, or equivalent combination of education and experience.
• Minimum 3–5 years of mechanical experience.
• Working knowledge of pneumatics and hydraulics.
• Working knowledge of electrical systems.
• Ability to read and interpret hydraulic schematics and basic electrical drawings.
• Ability to read and interpret electrical schematics.
• Ability to use electrical diagnostic tools, including multimeters and oscilloscopes, as well as basic hand tools.
• Microsoft Office knowledge.
• Valid driver’s license; the role involves operating a company vehicle.
• Ability to pass a drug screen and background check.
• Must obtain an NOV corporate credit card and maintain active status under NOV credit card policy.
• Willingness and ability to work required overtime, nights, weekends, and on-call 24/7.
• Ability to work in harsh weather and environments, including at heights exceeding 150 feet.
• Ability to interact effectively with customer and contractor personnel.
• Attention to detail and commitment to quality.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a team and independently.
• Ability to work under pressure to meet deadlines and meet or exceed departmental standards.
• Willingness to adapt and be cross-trained to learn all job duties.

Nice To Haves

• Working knowledge of rig floor equipment, including Top Drives and Iron Rough Necks.

Responsibilities

• Understand NOV products and how they are safely operated, tested, calibrated, and troubleshot by coordinating with relevant departments.
• Travel to customer sites to inspect, install, commission, test, calibrate, and repair NOV products, and train customers in their safe and proper operation.
• Perform field software and hardware upgrades and train customers to operate the systems.
• Communicate field failures and feedback to appropriate departments.
• Complete and submit field service documentation in a timely manner.
• Install, commission, troubleshoot, and repair drilling equipment.
• Train other NOV Field Service Technicians.
• Provide timely and accurate work progress and output reports to appropriate personnel.
• Work in the repair shop when needed.
• Comply with NOV Company and HSE policies, safety regulations, and procedures.
• Perform other work-related tasks as assigned.

Benefits

• 401(k) retirement plan with NOV matching contributions up to 5% of base pay and overtime for every dollar invested.
• Competitive medical plans effective on the date of hire.
• Free MDLIVE virtual visits when enrolled in an NOV medical plan.
• Free preventive medical and dental care for the entire family when enrolled in NOV medical and dental plans and seeing an in-network physician.
• Free basic life and AD&D insurance at two times annual salary for full-time employees.
• Three weeks of paid vacation per year for regular full-time employees, prorated based on start date; relevant pre-NOV experience may be considered for vacation accrual.
• Up to 11 paid holidays per year for regular full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED