FIELD SERVICE TECHNICIAN

SumnerOne • Lenexa, KS

21d • Onsite

About The Position

SumnerOne is hiring a Field Service Technician for its Service team in Lenexa, Kansas. The technician manages technical support for accounts across the West geographical area of the Lenexa metro, providing preventive and proactive service as the first point of support and helping deliver a strong customer experience. The position combines troubleshooting, customer relationship building, and equipment expertise. The technician works independently in the field, drives more than 100 miles per day, and stays connected with dispatch and colleagues throughout the day.

The role includes equipment maintenance and repair, preparing repair estimates, maintaining car stock and technical materials, keeping service records current, explaining service agreements, communicating customer and equipment needs to management and Sales, processing paperwork and warranties, tracking parts, and completing ongoing product training. Field demands include carrying tools and equipment up to 50 pounds consistently, rotating equipment up to 100 pounds, and kneeling or squatting for extended periods. The technician maintains a professional appearance and a clean vehicle, checks whether customers need further help, and shares product and service suggestions and operational improvement ideas.

SumnerOne describes its culture through its “Hear to Serve” initiative, which emphasizes listening, support, and continuous improvement. The company offers structured training, field-schedule flexibility supported by dispatch, opportunities for career growth, regular team and manager communication, and a company-provided vehicle. The schedule is Monday through Friday with no weekends. Benefits are available from day one.

Requirements

• Authorized to work in the United States and able to pass pre-employment and drug screenings.
• Valid driver’s license and clean driving record.
• Ability to obtain insurance as a company driver.
• High school diploma.
• Strong mechanical and electrical aptitude.
• Logical, persistent problem-solving skills.
• PC and networking knowledge; comfortable with Windows, Mac, and common office software such as Excel, Word, and Outlook.
• Reliable transportation and ability to drive more than 100 miles daily.
• Ability to troubleshoot and diagnose electronic and mechanical equipment problems.
• Understanding of network connectivity and its relationship to product performance.
• Ability to learn and retain technical product knowledge quickly.
• Ability to work with hand tools and diagnostic equipment.
• Strong written and verbal communication skills.
• Customer-focused approach, including asking questions and listening before proposing solutions.
• Organized and detail-oriented approach to tracking parts, paperwork, and schedules.
• Dependability, discipline, and accountability for time and work quality.
• Adaptability to changing conditions and different customer personalities.
• Team-oriented approach and willingness to communicate daily with dispatch and colleagues.
• Professional appearance and demeanor.
• Ability to carry tools and equipment up to 50 pounds consistently, rotate equipment up to 100 pounds, and kneel and squat for extended periods.

Nice To Haves

• Previous field service or customer service experience.
• Associate’s or Bachelor’s degree.
• Familiarity with office equipment or related technology.
• Certification in relevant print or copying technical areas.

Responsibilities

• Manage technical support for accounts within the assigned service area.
• Perform preventive maintenance and proactive service calls.
• Troubleshoot equipment issues and prepare repair estimates.
• Maintain organized car stock, service manuals, and service bulletins.
• Keep service information current on the laptop and dispatch system.
• Promote and explain service agreements to customers.
• Communicate customer issues and equipment requirements to Field Service Management and Sales.
• Complete paperwork and warranty processing, and track parts in a timely manner.
• Perform ongoing product training and complete scheduled courses.
• Carry tools and equipment up to 50 pounds consistently and rotate equipment up to 100 pounds.
• Drive more than 100 miles daily within the service area.
• Kneel and squat for extended periods during service calls.
• Maintain a professional appearance and a clean vehicle.
• Ask customers whether they need additional help before leaving.
• Stay current on SumnerOne products and services and suggest product and service improvements to customers.
• Contribute ideas to the service team about improving operations.
• Communicate regularly with dispatch and colleagues.

Benefits

• Structured training and ongoing skill development.
• Flexibility in the field schedule with dispatch support.
• Career growth opportunities, including specialist roles, territory expansion, or leadership.
• Regular communication with the team and manager.
• Company-provided vehicle.
• Monday-through-Friday schedule with no weekends.
• Medical, dental, vision, life, and disability coverage from day one.
• Paid vacation, holidays, and personal days.
• 401(k) and profit-sharing opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED