Field Service Technician
About The Position
Globe Machine is hiring a Field Service Technician to install, commission, troubleshoot, repair, and service one-of-a-kind industrial equipment and systems. The role involves extensive domestic and international travel, typically 70–80% of the time, with trips usually lasting 1–3 weeks. Travel days are paid, a company credit card covers incidentals, and employees may keep airline and hotel loyalty points. A passport and TWIC card are required, or the candidate must be willing to obtain a passport and be able to get a TWIC card. Between trips, the technician assists with assembling equipment on the shop floor, prepares service quotes, supports customers by phone, and develops detailed plans for installations. At customer sites, the technician supervises installations and crews, trains customer staff to operate and maintain Globe equipment, troubleshoots and repairs equipment, and provides clear daily updates to customers and their manager. Globe Machine Manufacturing is located in Tacoma, Washington, and remote roles are available; the position nevertheless requires extensive travel and extended periods away from home.
Requirements
- At least 5 years of related experience in field service, installation, maintenance, or repair.
- Comfort reading blueprints and electrical and pneumatic schematics.
- Highly proficient with Microsoft Office.
- Ability to lift up to 50 pounds.
- Ability to use hand, power, and precision tools.
- Ability to work independently with minimal supervision.
- Valid passport or willingness to obtain one, and ability to get a TWIC card.
Nice To Haves
- Allen Bradley or Siemens PLC experience is a strong plus.
- Working knowledge of AutoCAD is strongly preferred.
- Background in material handling equipment, wood products, or paper industries.
Responsibilities
- Assist on the shop floor with assembling equipment that will be installed and serviced onsite.
- Help prepare service quotes.
- Support customers by phone regarding installed equipment.
- Develop detailed plans for upcoming installations.
- Supervise equipment installations and the crews involved, including in-house staff, customer personnel, and outside contractors.
- Train customer staff to operate and maintain Globe equipment.
- Troubleshoot and repair equipment.
- Provide customers and the manager with clear daily reports and updates.
Benefits
- Travel days are paid.
- Company credit card to cover incidentals.
- Employees may keep airline and hotel loyalty points.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
