Field Service Technician

Entrust•Minneapolis, MN

22d•$23 - $36

About The Position

Entrust is hiring a Field Service Technician in Nashville, Tennessee. The technician supports customers by delivering services covered by Entrust customer contracts and keeping equipment at customer sites in proper working order. The role performs preventative and emergency maintenance on Entrust equipment, diagnoses and resolves system issues, manages service activity and inventory, and travels to customer sites daily. The schedule is Monday through Thursday, 5:30 a.m. to 4:00 p.m. The position also involves customer interaction, ongoing training and development, and assisting less experienced personnel with difficult repairs.

Requirements

High school diploma, GED, or equivalent.
At least 2 years of electromechanical technician experience.
Proficient problem-solving and troubleshooting skills.
Proficiency with PCs, current operating systems, and relevant software applications.
For applicable roles, ability and willingness to drive to several customer sites daily to complete assigned work.
Willingness and ability to work flexible hours or shifts, accept assignments, and travel when required, including temporary short-term assignments at other locations.
Willingness to be on call.
Ability to lift up to 70 pounds and spend most of the shift sitting, bending, stooping, and walking.
Valid and active driver's license and insurability, if applicable to the role.
Ability to work overtime as needed.

Nice To Haves

Associate degree in Electronics or a related field, or equivalent verifiable training.
Additional electromechanical technician or field service experience.
Experience with Entrust central issuance.
Advanced technical education.
Proficiency in electromechanics, digital electronics, and software used to maintain Entrust and third-party products.
Skill with tools and electronic test equipment.

Responsibilities

Perform high-quality preventative and emergency maintenance services on Entrust equipment.
Independently test, diagnose, and resolve issues on systems such as mechanical embossers, thermal image application and laminating, magstripe and chip data writing, and ultraviolet curing equipment.
Clean and calibrate equipment components and sensors; evaluate and replace worn or misaligned parts, including motors, spindles, clutches, belts, bearings, temperature sensors, proximity sensors, and position sensors.
Make software adjustments for temperature and hardware positioning.
Use repair and service manuals to troubleshoot card printer systems.
Use test equipment, including a voltmeter and laptop, and hand tools such as screwdrivers, pliers, and wrenches.
Maintain accurate inventory levels using the ERP platform as applicable.
Follow established processes for service activity reporting and call management.
Accept, organize, and respond to service calls using a dispatch system.
Drive to customer sites daily to provide service and maintenance.
Interact with customer operations staff and work to continually improve customer relations.
Be reliable and timely, maintain a positive attitude, and resolve most customer situations independently.
Adapt communication, dress, and conduct to customer culture and standards while modeling Entrust values.
Participate in company-sponsored personal development and quality initiatives and complete required training.
Develop competency in the applications, software, and systems needed for the operation.
Assist less experienced personnel with difficult repair problems.
Share ideas, successful problem resolutions, and process-improvement suggestions.