FIELD SERVICE TECHNICIAN

Equipment Depot Inc.•Lebanon, OH

21d•$32 - $42

About The Position

The Field Service Technician repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment. The technician diagnoses equipment problems, performs repairs and inspections, communicates with customers about repair needs and completed work, and maintains accurate service records. The role represents Equipment Depot to customers and requires maintaining a professional image and a clean service van. Work environments vary from office settings to job sites and industrial locations.

Requirements

High school graduate or GED.
One to three months of related experience and/or training, or a combination of education and experience.
Knowledge of internet software.
Valid driver's license and clean driving record.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to use common-sense understanding to follow written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.

Responsibilities

Read work orders and observe and listen to equipment in operation to diagnose malfunctions.
Offer solutions that meet customer specifications and provide estimates when appropriate.
Inspect and analyze equipment breakdowns before performing mechanical repairs.
Record complete repair descriptions on work orders, including equipment model, serial number, and hour-meter reading.
Obtain customer signatures and communicate repair needs and completed work.
Examine protective guards, loose bolts, and specified safety devices, and make adjustments.
Lubricate moving parts and drive repaired equipment to verify that it conforms to specifications.
Represent Equipment Depot to customers.
Maintain a professional image and keep the service van clean, internally and externally.
Track and schedule routine service van maintenance and address other service-related issues with operations or the service manager.
Work in a manner that protects customers, Equipment Depot, and the public.
Return paperwork to the field service coordinator daily, including work orders, fuel receipts, and sublet invoices.
Submit time cards by 9:00 a.m. daily; when dispatched to a job from home, call in time to the service administrator by 9:00 a.m.