Field Service Technician

Diebold Nixdorf•Saint Cloud, MN

20d•Remote

About The Position

Installs, debugs, and provides technical maintenance for product and component hardware and software, primarily on customer premises. Performs scheduled inspections, cleaning, and other services, as well as minor product repairs within an assigned territory. Inspects products for proper operation, resolves identified issues or escalates them according to established procedures, schedules services, completes required paperwork, and works with customers to support satisfaction and understanding of product functionality. The technician develops familiarity with Field Service Technician practices and procedures and performs duties with guidance or alongside experienced technicians. Duties include troubleshooting hardware and software failures, component-level repairs, mechanical cleaning and adjustment, software configuration and installation, preventive maintenance, hardware and software installation or removal, and customer training. The position also participates in technical training, KPI initiatives, and assigned special projects.

Requirements

Education or equivalent work experience.
A minimum of 1–2 years of relevant Field Services experience, or an equivalent combination of education and experience.
Good written and verbal communication skills.
A driver's license and driving record that meet Diebold Nixdorf fleet requirements.

Responsibilities

Use diagnostic tools to troubleshoot hardware and software failures through detailed analysis.
Perform component-level hardware repairs.
Clean and adjust mechanical components.
Configure and install applicable software.
Perform routine preventive-maintenance checks according to documented procedures.
Refill consumables as directed.
Install, move, add, change, and remove hardware and software products (IMAC/R).
Instruct and train customers in the use and operation of installed hardware and software.
Participate in on-the-job, classroom, and web-based hardware and software training.
Participate in implementing measures to achieve agreed KPIs.
Assist with special projects as assigned.
Inspect products, resolve issues or escalate them according to established procedures, schedule services, complete required paperwork, and support customer satisfaction.