Field Service Technician
About The Position
Analogic’s Global Field Service Department is seeking a dependable Field Service Technician to deliver exceptional customer service, improve customer satisfaction and retention, and contribute to profitability. The role supports security screening equipment at George Bush Intercontinental Airport (IAH) and surrounding areas. It involves diagnosing and resolving technical issues, performing electronic and mechanical repairs and preventative maintenance, documenting service activity, and maintaining positive customer relationships. The technician works independently in the field and must be technically proficient, communicate effectively, and adapt to a fluid schedule and work environment. All experience levels are welcome to apply, though the basic qualifications specify 3–5 years of troubleshooting and repair experience. The position reports to the Area Manager of Security Field Service.
Requirements
- High school diploma or equivalent.
- A minimum of 3–5 years of experience in troubleshooting and repair.
- Strong time-management skills and ability to complete assigned small field projects.
- Technical aptitude and ability to learn and adapt to new technology.
- Professional demeanor and customer-focused approach.
- Professional written and oral communication skills, including the ability to produce detailed reports and communicate with internal and external customers.
- Flexibility and openness to a changing schedule and work environment.
- Must pass a criminal background check, drug test, pre-employment physical, and credit check.
- Ability to safely and successfully perform the essential physical functions of the job and meet essential qualitative and/or quantitative productivity standards.
- Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, obtain the necessary public trust security clearance (eApp), and be authorized to access and handle Sensitive Security Information (SSI).
- Valid driver's license and dependable transportation.
- Ability to travel up to 10% domestically and internationally by plane; required Real ID and passport for international travel.
- U.S. citizenship or permanent residency (green card) is required due to contractual obligations.
- Ability to work overtime and variable hours as required by business needs.
Nice To Haves
- Certified trade training.
Responsibilities
- Diagnose errors and technical problems and determine appropriate solutions.
- Troubleshoot and repair electronic and mechanical equipment using sound methodology, while maintaining technical product knowledge.
- Produce timely, detailed service reports.
- Respond to customer needs and build positive customer relationships.
- Meet company and customer requirements and daily service needs at assigned sites and locations.
- Plan and perform repairs and preventative maintenance independently in the field.
- Schedule work according to field needs.
- Maintain tools and calibrated equipment properly.
- Complete assigned small field projects and meet productivity standards.
- Work overtime and variable hours as required by business needs.
Benefits
- 401K with company match, vested immediately.
- HSA/FSA match.
- Eight weeks of paid parental leave.
- Healthcare coverage that can adapt as family and health needs change.
- Continuous Education Pathways.
- Competitive compensation and benefits program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
