Field Service Technician

Vault Pressure Control LLC•Hartrandt, WY

40d•Hybrid

About The Position

Performs multiple tasks associated with field installation, service, maintenance, troubleshoot and repair of surface wellhead systems. This role involves working independently to install new products and conduct repairs of Vault Pressure Control equipment, ensuring minimal disruption for customers while managing expenses and maintaining assets. Duties may also include working in the shop during training or when not on service jobs. The position requires handling customer complaints professionally and maintaining effective communication with Company Representatives regarding job procedures and spare parts. The technician will record critical dimensions, review product assembly procedures, and be responsible for shipping correct equipment and tooling. After each job, they will prepare and submit Field Service Orders and other required reports, completing a Tally Book or similar forms to document procedures, spare parts, critical dimensions, and customer feedback. Safety is paramount, requiring compliance with VPC EHS and quality processes, and completion of shift reports and logs. Physical requirements include climbing ladders, working in confined spaces, and lifting up to 40 pounds. The role involves working 12 to 14-hour shifts, day and night on a rotating schedule, including weekends as needed. Other duties may be assigned by management.

Requirements

Minimum of 2 years field service tech experience.
Authorized to work in the United States.
High school diploma or GED.
Demonstrated good working knowledge of mechanical processes.
At least one year mechanical, electronic and hydraulic related experience.
Current valid driver’s license.
Demonstrated good customer service skills – communication skills, positive interpersonal and problem-solving skills.
Demonstrated good organizational skills.

Nice To Haves

Technical, vocational, or military training or related experience.
Surface Wellhead installation and repair experience.

Responsibilities

Field service, assembly, and repair of new, reman, and customer property.
Plan and coordinate activities with installing equipment, investigating and resolving customer reports of technical problems, and eliminating future operational service difficulties per job specification.
Provide field service on a 24-hour on-call basis for existing and new customers.
Install new products and conduct repairs of Vault Pressure Control equipment.
Handle customer complaints in a professional manner.
Maintain effective communication with Company Representative on issues including job procedures and spare parts requirements.
Record critical dimensions to ensure assembly will work and obtains and reviews product assembly/running procedures.
Responsible for shipping correct equipment and tooling to location for service jobs.
Prepare and submit Field Service Orders and other region required reports after each job is complete.
Complete a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints.
Work in a safe manner in compliance with VPC EHS and quality processes and procedures.
Complete shift reports and logs.