Field Service Technician

Morris Midwest • Janesville, WI

4d

About The Position

Morris Midwest, part of Morris Group, Inc., provides CNC machine tools, tooling and accessories, engineering, installation, and maintenance support to manufacturers of precision machined parts. The Field Service Technician travels to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls. The technician researches machine issues using manuals, technical documents, and internal and vendor resources; documents machine status, repairs, and installations; and provides preventative maintenance, after-sales technical support, and training. The role requires knowledge of the machine tool industry and the company’s represented product lines, as well as frequent travel and driving throughout a regional territory. The position is based in the Janesville, Wisconsin area.

Requirements

• Five years’ experience with CNC machine repair.
• Experience with Microsoft Office Suite and other business programs as required.
• Ability to read and interpret drawings and schematics.
• Excellent technical, communication, and presentation skills.
• Ability to meet the physical requirements of the job, including flexible hours and frequent travel and driving throughout a regional territory.
• Ability to access all areas of premises, sit for prolonged periods, and frequently use hands and arms.
• Ability to bend, twist, stoop, reach, and lift moderate-to-heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to work responsibly and professionally at dynamic job sites involving tight timelines, changing priorities, and interaction with customers and team members.
• For designated safety-sensitive positions: ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment; work in tight spaces or awkward positions, including equipment interiors and elevated areas; and perform precise electrical, mechanical, and diagnostic work requiring strong hand–eye coordination and fine motor skills.
• For designated safety-sensitive positions: ability to work in industrial environments with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions while consistently wearing required PPE.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.
• Use machine tool manuals, technical documents, and internal and vendor resources to research machine issues.
• Complete and submit documentation to the office and customer regarding machine issues, repairs, and installations.
• Promote and perform preventative maintenance on customer machine tool equipment.
• Conduct after-sales technical support and training.
• Maintain in-depth knowledge of the machine tool industry and the company’s represented product lines.
• Perform related duties as required.

Benefits

• Competitive starting salary
• Comprehensive health benefits, including a zero-premium medical plan, vision, dental, and company-paid life insurance
• 3+ weeks’ vacation to start
• 10 company-paid holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed