Field Service Technician

BLM GROUP•Tampa, FL

25d

About The Position

The Field Service Technician performs new equipment installations, preventive maintenance, troubleshooting, and emergency repairs of BLM equipment at customer sites under the direct supervision of the Service Manager. The role facilitates timely resolutions to customer issues and questions while maintaining positive client relationships. It supports sales staff, demonstrates BLM GROUP software capabilities to customers, accurately documents service work and future service needs, and completes time sheets, service reports, installation forms, and expense reports. The position requires maintaining a safe work environment and following OSHA/MIOSHA guidelines. Travel may be required up to 100%, including domestic and international travel by land or air.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to effectively use the Internet.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to effectively use electrical/electronic test and measurement equipment.
Ability to understand, analyze, and resolve technical mechanical or electrical issues based on measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to accurately document technical data and steps taken to resolve equipment and product issues.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Demonstrated customer service skills focused on customer relationships.
Strong organization, verbal and written communication, and time-management skills.
Ability to work effectively with minimal supervision and determine whom to contact for technical assistance.
Ability to work effectively as a team member with colleagues at all levels and with diverse customers.
Ability to work overtime as needed and travel as assigned, including up to 100% travel.
Ability to perform the physical demands of the job, including lifting or moving 50 to 70 pounds and standing, walking, sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Accurately document service performed and future equipment service needs.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and on time.
Track expenses accurately and complete expense reports in a timely manner.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management, including domestic and international travel.
Perform other duties assigned by management.