Field Service Technician
About The Position
Weber is seeking a Field Service Technician to support customers across North America and beyond. Based in the Kansas City Metro area with extensive travel, this customer-facing role services, repairs, and installs Weber equipment at customer sites. The technician diagnoses mechanical, electrical, pneumatic, and operational issues; documents service work in Salesforce within 24 hours; and communicates status updates with customers and service leadership. The role also includes recommending parts and service solutions, ensuring customers understand equipment operation and safety, and providing customer training as needed. Travel may include Germany, and the schedule may include nights or weekends when necessary.
Requirements
- Associate degree or technical school diploma in electrical, mechanical maintenance, or a related field; equivalent education and experience considered.
- At least 3 years of field service, packaging, or industrial maintenance experience; 5 or more years preferred.
- Strong mechanical aptitude.
- Electrical, pneumatic, and machine shop experience.
- Ability to troubleshoot mechanical, electronic, and operational systems.
- Preventative maintenance and problem-solving mindset.
- Excellent customer service and communication abilities.
- Ability to work independently with minimal supervision.
- Ability to stay calm and professional in high-pressure environments.
- Strong documentation and organizational skills.
- Proficiency in Microsoft Office.
- Valid and unrestricted driver's license.
- REAL ID-compliant driver's license or another TSA-approved alternative identification for travel.
- Valid passport or ability to obtain one.
- Working knowledge of managing expenses and expense reporting.
- Maintain business casual attire within the Weber Uniform Policy.
- Extensive travel based on customer needs; flexible schedule including nights or weekends when necessary.
Nice To Haves
- Five or more years of field service, packaging, or industrial maintenance experience.
- Salesforce and Concur experience.
Responsibilities
- Troubleshoot, repair, and service Weber equipment on-site.
- Install new solutions and ensure they function fully according to specifications.
- Diagnose mechanical, electrical, pneumatic, and operational issues.
- Serve as a communication link between customers and Weber teams.
- Document service work accurately in Salesforce within 24 hours.
- Travel extensively to customer sites, including Germany as needed.
- Communicate job status and updates with service leadership.
- Recommend future parts and service solutions to customers.
- Ensure customers understand equipment operation and safety before departure.
- Provide customer training as needed.
Benefits
- Comprehensive medical, dental, and vision insurance with 100% employer-paid premiums.
- Annual HSA funding of $2,500 for individual coverage or $5,000 for family coverage.
- 401(k) plan with a 6% company match, vested on day one.
- Other industry-leading benefits to support employee and family well-being.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
