FIELD SERVICE TECHNICIAN (33486)

Equipment Depot Inc.•Waco, TX

15d•Onsite

About The Position

The Field Service Technician repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment. The technician diagnoses equipment problems, performs inspections and repairs, verifies that repairs meet specifications, and communicates repair needs and completed work to customers. The position also involves completing and returning service paperwork, submitting time cards, maintaining the service van, and representing Equipment Depot professionally to customers. Work takes place in office, job-site, and industrial locations.

Requirements

High school graduate or GED.
One to three months of related experience and/or training, or a combination of education and experience.
Knowledge of internet software.
Valid driver's license and clean driving record.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals, calculate rates, ratios, and percentages, and interpret bar graphs.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and resolve problems involving several concrete variables in standardized situations.

Responsibilities

Read work orders and observe and listen to trucks in operation to diagnose malfunctions.
Offer solutions that meet customer specifications and provide estimates when appropriate.
Inspect equipment and perform mechanical repairs after analyzing the breakdown.
Document repair details on work orders, including equipment model, serial number, and hour-meter reading.
Obtain customer signatures and communicate repair needs and completed work.
Examine protective guards, loose bolts, and specified safety devices, and make adjustments.
Lubricate moving parts and drive repaired trucks to verify conformance to specifications.
Represent Equipment Depot professionally to customers and maintain personal appearance and the cleanliness of the service van.
Coordinate with operations or the service manager to schedule routine van maintenance and address service-related issues.
Work in a manner that protects customers, Equipment Depot, and the public.
Return paperwork to the field service coordinator daily, including work orders, fuel receipts, and sublet invoices.
Submit time cards by 9:00 a.m. daily; when dispatched from home, call time in to the service administrator by 9:00 a.m.