Field Service Technician
About The Position
Kargo is hiring a Field Service Technician to inspect, install, and service its loading dock sensor platform and related hardware at customer facilities. The role supports Kargo’s mission to connect physical freight operations with digital logistics systems and help customers manage dock operations and material flow in real time. The technician travels to customer sites, installs Kargo towers and other hardware, coordinates contractors and equipment shipments, and works with Manufacturing to share site-specific configurations and specifications. The position also provides engineering feedback to Product and Hardware teams to help simplify installations and improve relevant features. Customer visits involve coordination about timing and installation preferences, generally alongside Kargo Sales, Product, and Customer Success team members; this is not a sales role. The role involves near 90% travel, including short-notice domestic travel and both planned and unplanned service visits. Visits may extend outside normal business hours. Kargo pays for flights, hotels, and meals.
Requirements
- At least 3 years of experience servicing industrial equipment, vehicles, utilities, robots, or similar systems.
- Expertise in mechanical, electrical, and optical troubleshooting.
- High availability for short-notice domestic travel and comfort with near 90% travel.
- Strong communication and documentation skills.
- Ability to provide direction to contractors and explain work to customers.
- Experience using a command-line interface such as PowerShell or Linux.
Nice To Haves
- Experience working across mechanical, electrical, and optical systems.
- Experience servicing equipment in warehouse or factory environments.
- Equivalent military experience in aircraft maintenance, vehicle maintenance, electronics, mechanical systems, technical equipment servicing, equipment repair, or similar technical occupations.
Responsibilities
- Travel to customer facilities to lead inspection, installation, and servicing visits.
- Install Kargo towers and other hardware products at customer facilities.
- Coordinate with contractors at customer sites for electrical work, forklift modifications, and installation assistance.
- Coordinate shipping of towers and tools from Kargo inventory to customer sites.
- Work with Manufacturing to provide configurations and specifications determined from customer site visits.
- Make engineering recommendations to Product and Hardware teams to simplify installations and inform relevant features.
- Interact with customers during on-site visits and coordinate timing and installation preferences.
- Provide direction to contractors and explanations to customers.
- Perform planned and unplanned service visits, including visits that may extend outside normal business hours.
Benefits
- Company-paid flights, hotels, and meals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
